Excellent communication. He called me when he was done with his inspection, and asked if there was anything specific that I needed to be looked at. Took pictures of the car for me, and gave a detailed report.
Took care of my brakes for me. Had a call back because the parking brake was rubbing. He came back out and took care of the problem in jiffy. Only dinged him 1 star because of the call back and honestly filing the warranty claim with Your Mechanic was the worst part. I'll use him again.
Booked him based on the feedback but he was not as prepared for the work. Put the jack stands in the frame where he shouldn't and bent it. Didnt have torque wrench which was required for the job. He seemed to want to rush the work and poking the screwdriver to get things aligned. I would never expect a mechanic to do that and scratch up the components. I provided him step by step guide with pictures and yet the springs are not oriented in the right direction. Now my car sits a little off one side. I need to do the work again.
Positive side, he was professional. He was late for the work but at least he texted me and notified about the delay.
This is the second time I have used Brett. He replaced my rear brakes and front axle/cv joints. There was some issue with getting the lug bits off the front right tire but that wasn’t his fault. I am highly satisfied with Brett and look forward to using him again for my spark plug replacement. I love. Your mechanic
Roberto was professional and friendly. He showed me all the parts the dealership told me I needed to change for new ones. He concluded that they still had 6 months left on the filters and brake pads. I told him to change them anyway and he said he wouldn't feel right doing that. He had so much integrity. He saved me a lot of money that the dealership wanted to charge me! Very knowledgeable person
I am very grateful for the excellent service I received today
Isaacs was courteous, very detailed and he didn’t leave until I understood everything that he did and what and why he had recommendations to share with me to assure that car get the repairs needed to be a reliable vehicle
the original experience that I had with your company I thought was good until I discovered that my oil cap had been left off and oil has been leaking throughout my engine as well as my carport for the last few months. I called your company and you had someone come right out to take care of it. It's how you handle issues/problems as they come up that matter with good customer service - thank you!
fantastic guy!! keep up the good work and word of mouth shall not take too long to boom business. Just a question about rotors for my vehicle so would like to get back to him for that and how long till my next oil change.
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