by Isabelle from Menlo Park, CA 94025
This is the 2nd time Jason has come to help with my car. First was a routine service, and 2nd time was to fix an issue he had identified during the service. Jason was punctual and prepared with the tools and parts needed. He showed me the issue he had found; explained what was happening and walked me through the steps one by one. He made a recommendation about an issue to be fixed, but he wasn't pushy, which I appreciated (as a matter of fact, it took me 4 months to book the follow-up appointment).