Very thorough!! Walked me through step by step of the problems associated with the vehicle I was interested in purchasing. His knowledge on different car models shows greatly as well as his experience. He informed me about a thumping noise that the engine makes upon start and warned me to be cautious of it. He advised to not purchase the car if the dealership does not handle the problem. His advice is solid and he gives me confidence in negotiating prices after pointing out other problem areas on the car. Mark is awesome!
Stefan was on time, friendly and competent. He came out the same day as I called and diagnosed my problem quickly, then spent a lot of time advising me how to service and maintain my car to prevent the same problem from happening again in the future. I recommend him.
Stefan was great! I think it is a convenient service but not less expensive than a shop. It took a little long to diagnose and the 75 charge to find the problem made it come out to the same as any shop. This was all decided by the office. I feel that the way it was explained to me over the phone was a little misleading. Not sure if I will use this service again.