by Tiffany from San Jose, CA 95112
Richard came in our parking garage, along with his posse. At first, he did not leave the best impression but he seemed to know what he was doing so we trusted him with diagnosing and fixing the problems we had with the car. He was very honest, and charged us reasonably and without surprises. The only complaint i have is that his own car was leaking oil and he left our garage without cleaning up, which I could have gotten in trouble with the property manager with. He also left hand prints on our car without cleaning it, too. When he was all finished, he asked us to drive to a nearby parking lot so he could take photos of the car. When we left, we discovered that the car was having problems starting and accelerating, and Richard voluntarily stayed with us for an extra hour trying to find out which exact parts were not functioning. The problem seemed to be the throttle, he helped us get the car running again temporarily and offered to book another appointment with him.