by Jasmine from San Francisco, CA 94114
First and foremost, I would give David extra stars or a higher rating.
Second, let me start of by saying I am your stereotypical female when it comes to cars. I can check the oil, fill the gas tank, and see if my tire needs air and that is about it. And I will believe everything and anything a "mechanic" tells me is wrong with my car. I once went to get my tired rotated and walked away carless and $1,000.00+ bill. How? I do not know.
A week ago I was referred to your facebook page, two nights ago my car battery pooped out on me and yesterday I called the friend, Nico Rodriguez, who reffered me to it. Turns out hes an employee of this fine establishment. Anyway, in no time, I got the appointment set up and next thing i know, I have a call from David saying he is one job away from mine and will be at my house between 3 - 3:30. I was informed when he was on his way, and he was not a minute late! Timing is very important in my house, because I time everything around my baby's nap and eating schedule. Right away I felt comfortable and i very vaguely explained what had happened and what I thought was wrong. He asked questions without being intimidating and got right to work. I went out to check up on him and he explained very clearly, in plain english, what he had done and what he was doing to isolate the problem. I was ecstatic that he was finally getting to the root of the problem. A little later he informed me that he could either get the part and come back tomorrow or just finish the job tonight. I explained how I needed to be in Santa Cruz and Tahoe this coming week and he was more than understanding. With no hesitation or complaining he got the job finished and again, explained very thoroughly what the problem was and how he fixed it. I was so relived and for it all to happen at my front door was just amazing. Honestly I hesitated to go through this company, but I am so happy that i did. Nico and David made this such an easy experience, and I am thrilled how resonably priced the job was. I will never ever go with another mechanic or another company. I highly recommend this to women ( and men) who hate garages, this is a way to avoid all the bad customer service and unreasonably high prices. Thank you so much for being amazing! We will be calling ya'll soon, seeing as we have 5 cars that need tending to.