by Stephanie from SF, CA 94117
Had a 90k tune up for my Jeep Cherokee, as well as my rear window regulator replaced. In the online form, I'd accidentally selected "replace switch" instead of "replace regulator" - when David called in the morning I let him know of the error, and he picked up the correct parts and my bill was edited appropriately.
David was friendly and really took his time (nearly 5 hours - much more time than I would expect at a shop) and gave me feedback without suggesting any upsells besides new tires, which I badly need.
The entire service ran $660, as opposed to the $1300 I was quoted at the Jeep dealership. The best part was this all took place while I was at work. Very satisfied, and will be sparing myself the trip to Jiffy Lube/ dealerships in the future. Thanks David!