by Ariel from San Antonio, TX 78231
Nothing short of outstanding. He showed up on time to replace my brake pads (as the inspector yesterday indicated that this was the reason for the grinding noise I was hearing). He answered my questions about what was wrong and how to tell; even showing me the part and how it worked. When he got to the replacing, he found that one of the rotors was badly in need of replacing. At no fault of his own, he didn't have that part, but we were able to run out and get it for him at O'Reily's Auto Parts. He completed all of the work in my garage and then took me for a test drive to be sure that the repair work was completed to my satisfaction. He was very professional and worked efficiently.
I had the car serviced just days before with another yourmechanic who really dropped the ball, telling me that my rear brakes were fine, but when we had it reinspected, the second yourmechanic said that the pads were bad and that the first mechanic should have seen this. Yourmechanic remedied the problem so that at least financially it didn't cost me extra, however the resolution itself took a long time with no one returning phone calls from their 1800#.