by Ernest from Raleigh, NC 27617
I had a clunky clunk sound coming from the front passenger side wheel area on my Jeep Grand Cherokee. I took it to a auto repair shop not too far away from my house. They told me that I needed to replace the upper ball joints in the front. They said it would cost me $770 including front end alignment ... but they couldn't do that day as they close early on Fridays (they charged me $50 for this diagnostic, by the way). They asked me to drop the Jeep off Monday morning and pick up at the end of the day. I was all set to go ahead with this.
I decided to get an instant quote from YOURMECHANIC just to see what the price difference would be. The price they quoted me was $324 for everything - parts, labor, taxes. I was thrilled and so set up appointed for a few days later.
Brandon showed up to my house on time and began working on the car. I would go outside and check on him occasionally. After he had the wheels off, he brought out a tool from his van to test the ball joints ... to see how lose they were. He called me over and said that there was nothing wrong with the ball joints, but that he can go ahead and change them out if I wanted. I was perplexed. Upon further inspection, he discovered that the clunky noise was due to worn out shocks. He gave a new quote of $136 to replace the 2 front shocks. We reset the appointment for later that afternoon because he had to go return the ball joints and get the new shocks.
He came back a little earlier than the reset appointment time and replaced the shocks. We took it for a test drive and ... wallah .. no more noise. Awesome!!!! It was fixed!
I could have easily spent $770 at that local repair shop had it not been that they were closing early that day, ... and not even have the problem fixed. But Brandon from YOURMECHANIC correctly diagnosed the problem and fixed it for $136.
Thank you very much Brandon!