by Kuyra from Miami, FL 33172
I appreciated Mitchel getting the job done the day I wanted, even though the scheduling said I could not get an appointment until the next day. My concern was the misinformation given to me verbally after the inspection was done. I was told that all the brakes and the rotors needed to be changed - that the brakes were at 25%. It took hours for "Your Mechanic" to contact Mitchel to have him call us, so that we could clarify his diagnosis as the dealership that we were trying to buy the car from, said that the brakes could not be at 25%. When we finally spoke to him, he had made a mistake the day before in telling me that they were at 25%. Mistakes happen - I guess he was mixing our car up with another. My other suggestion for "Your Mechanic", is to inform the customer of the number of pages in the inspection review. When I opened the review on my phone, only the first page was visible and I was disappointed with this as it was only an overview. I later discovered the remaining pages that were much more detailed. I also didn't think that the details matched up with the overview. Everything in the detailed description, except for the brakes, was marked at Excellent. In the overview, everything was marked as Very Good and brakes as Good. Again, even though every item received an Excellent rating, except for the brakes, the overall numerical score give to the vehicle was 78, compared to a 97 for comparable cars. Confusing! Again, Mitchel was courteous and helpful once we spoke to him.