by Leonard from Opa Locka, FL 33055
I would first like to start by saying the reviews for Herman Ramos are not only accurate, but they do not match the quality, customer service and professionalism he possesses as a Your Mechanic repair agent. If I could give him 10 stars I would. Not only was he a half hour earlier than expected (early is on time and on time is late), but even in threatening weather he did not let that stop him. He politely stated "I have a raincoat so I will be okay". His service was quick and efficient. He started the job right away.
As I had the service done while attending church, even the members asked what service was that. I proudly said Your Mechanic and that's Herman Ramos with a smile. The Your Mechanic service has definitely gained additional customers. All throughout the repair he really made me feel like he was my mechanic.
Once the job was done he took it for a test ride in the parking lot to make sure the repair work met his standards. He even made sure to do a full check and give me things to look out for and be aware of. Never once attempting to charge extra or pressure me to do something more than what was paid for.
He was thorough in his explanation, patient with my questions and knowledgeable. I would only recommend Herman Ramos for any job and will forever make sure he is the trusted and go to mechanic I use.
After several visits to other repair shops and going in with the "what if thought", I now have the confidence of knowing that with Herman, he truly delivers.