Prompt and professional. Tien contacted me earlier in the day to let me know he could arrive earlier than my original appointment if I desired. He conducted a thorough inspection, identified the reason for my check-engine-light warning - and then he sent me two separate quotes for repairs. That's the only reason I'm not giving five stars, because I had to make an appointment for those repairs to be done and it's not clear that all the repairs will be done at the same time because I received two separate email quotes and could only make an appointment for one. (I certainly hope so!)
I've had a lot of adventures over the years with this old truck. If Tien can keep her running happily, I will be delighted to use his services again.
It was strangely tricky to figure out my cars issue, because it stopped overheatingood. Tien figured out the only intermittent thing could be the thermostat expanding and sticking. I think that takes experience. He checked everything, because I asked what I needed by priority for proper vehicle maintenance. He explained so that I understood, and carefully showed me with a flashlight every leak, and issue. My car was stranded at a clients house in a different town. I could not get a good recommendation for a shop there. Now I have Tien wherever my car may strand me. Please note customer service doesn't mention they need a proper work space. A driveway, a garage, or they can get fined by most cities. My car was in a cul-de-sac with very communicative neighbors, so they all knew my car was going to get fixed in the street, but he had the driveway space to work. I'm very happy with my experience.
Once again robert communicated schedule effectively and was well prepared. Not only did he repair the issue quickly, but was explaining details as well. I highly recommend him more than any other mechanic at any shops. Even after fixing the issue, another alternate issue came up and robert looked at it and fixed it within a couple of minutes. He's great!!!!
Once again robert quickly identified the problem and gave a detailed explanation on how to fix the issue. Already scheduled to have the fuel pump replaced. Can't wait to get my car on the road again. Thanks Robert
Robert is great. he not only came out to fix my car, but did it really quick and explained everything that was going on to me. i almost felt like i was bothering the poor guy as he was repairing my car, but he assured me it was no bother and was more than happy to inform me of the repairs he was doing. I asked him about other possible problems with my car as well, and again he was more then happy to assist me. i had concerns about future repairs and in what order, and time frames i was looking at before i needed such repairs done. Robert helped in me trying to figure out for myself what repairs were urgent and what could possible be put off for awhile due to my low income needs. i totally felt that he wasn't there to sell me services or fixes i didn't need, but more of a helpful adviser that knows what he's doing, and that cares. unlike some shops i've been to that'll try to sell you on extras and things just to generate income for the shop. now thanks to Robert my car has had repairs done right and i feel safer driving it. i also have a game plan of sorts as to what i need to do to fix other issues as well as what needs be addressed sooner rather then later as i save up some monies to repair my car. Mr. Keown is a Top Shelf Mechanic all the way