Tien was very friendly and thorough in his explanation of my mom's battery issue. He gave us a thorough explanation of what steps we need to take next. He provided more information in 1 hour than we have gotten over years dealing with the dealership
Once again robert communicated schedule effectively and was well prepared. Not only did he repair the issue quickly, but was explaining details as well. I highly recommend him more than any other mechanic at any shops. Even after fixing the issue, another alternate issue came up and robert looked at it and fixed it within a couple of minutes. He's great!!!!
Once again robert quickly identified the problem and gave a detailed explanation on how to fix the issue. Already scheduled to have the fuel pump replaced. Can't wait to get my car on the road again. Thanks Robert
Robert is great. he not only came out to fix my car, but did it really quick and explained everything that was going on to me. i almost felt like i was bothering the poor guy as he was repairing my car, but he assured me it was no bother and was more than happy to inform me of the repairs he was doing. I asked him about other possible problems with my car as well, and again he was more then happy to assist me. i had concerns about future repairs and in what order, and time frames i was looking at before i needed such repairs done. Robert helped in me trying to figure out for myself what repairs were urgent and what could possible be put off for awhile due to my low income needs. i totally felt that he wasn't there to sell me services or fixes i didn't need, but more of a helpful adviser that knows what he's doing, and that cares. unlike some shops i've been to that'll try to sell you on extras and things just to generate income for the shop. now thanks to Robert my car has had repairs done right and i feel safer driving it. i also have a game plan of sorts as to what i need to do to fix other issues as well as what needs be addressed sooner rather then later as i save up some monies to repair my car. Mr. Keown is a Top Shelf Mechanic all the way