I have been an automotive technician since 1998 and have worked at GM, BMW, and Audi dealerships. I'm skilled at repairing and servicing Asian, European, and Domestic vehicles. I welcome the opportunity to work on your car!
Tien was very professional and helpful in diagnosing the problems with my 1989 Toyota truck engine to my Itasca RV. I was so happy he was able to work on it considering that it was hard to find a shop that would repair an older RV with Toyota engine. The correct parts were a bit challenging to find but Tien went over and above my expectations to get the parts and work done. I will use him again in the future.
Excellet service and honest assessment. He actually saved me from spending on one of the two services that were recommended by the dealer. Note: The estimate changed once I put in my VIN. This was due to the particular part costing more than the automated initial estimate. I confirmed that in fact the part was much more pricey than initially quoted. Tien recommended to let him inspect the part first and try and perform maintenance before going forward with replacing he part. If it did need to be replace, he recommended a way for me to purchase the part at a low cost. It turned out that the maintenance he performed resolved the issue.
He called to come earlier which was fine. He was very pleasant and able to help me with my older 1989 Mini Itasca RV which has a Toyota pickup front and engine. I couldn't find any shops that would service it. He found the codes and problems. I made an appointment with him for the parts and repairs from his trouble shooting.
Tien has a wonderful disposition to compliment his knowledge about his craft. He is resourceful, competent, and has the ability to put the customer at great ease, while explaining the process of his work, as well as, highlighting other areas that may be at risk for future service repair. He's very good.
Tien showed up, inspected the brakes and informed me there was 70 - 80 % wear left on the brakes. They didn't need to be replaced. He did show me another issue I have with the car and gave me an estimate which I appreciated. Very nice person and very professional.
Tien was timely and got straight to work. He did an inspection of the vehicle and gave me great advice for future maintenance. I will definitely recommend him to my sister who has the same car.
Tien was very good. He worked fast and replaced my Thermostat in less than an hour with full testing and coolant replacement too. The local BMW dealer wanted double the $260 charge without the convenience of coming to my home.
On time (actually early), very professional, very efficient and most importantly, he knew what he was doing. I felt my car was in very good hands with Tien. Ill ask for him on my next service.
Tien was fantastic. He figured out my problem in minutes and gave me additional info regarding other potential problems I need to address. Really glad I found you guys on the net and will be calling in the future. Thanks so much. Bobby
It was strangely tricky to figure out my cars issue, because it stopped overheatingood. Tien figured out the only intermittent thing could be the thermostat expanding and sticking. I think that takes experience. He checked everything, because I asked what I needed by priority for proper vehicle maintenance. He explained so that I understood, and carefully showed me with a flashlight every leak, and issue. My car was stranded at a clients house in a different town. I could not get a good recommendation for a shop there. Now I have Tien wherever my car may strand me. Please note customer service doesn't mention they need a proper work space. A driveway, a garage, or they can get fined by most cities. My car was in a cul-de-sac with very communicative neighbors, so they all knew my car was going to get fixed in the street, but he had the driveway space to work. I'm very happy with my experience.
Personable, communication was excellent. Nice smooth, what a relief. Busy at work but he handled it when I didn't answer his calls. Perfect !😁
I have used Tien before for my other vehicle. He arrived earlier than scheduled which was perfect. He is courteous and very knowledgeable. I would recommend him to others.
Tien was very friendly and thorough in his explanation of my mom's battery issue. He gave us a thorough explanation of what steps we need to take next. He provided more information in 1 hour than we have gotten over years dealing with the dealership
Tien was called out for the same codes being on as last time. He ran a thorough check and found an exhaust leak.he fixed the leak free of charge in an effort to try and clear the codes.
Performed a good job in replacing a new axle shaft seal. Took the time to look over and answer any additional questions in honesty regarding engine issues,very friendly and professional.
Although I wasn't there to oversee the requested work to my vehicle, the points leading up to it were exactly what I expected. Tien gave me a phone call about his arrival as well as possible times if i chose them. (someone had cancelled their appointment prior to mine, which worked out to my benefit.) My car's oil change is in tip top shape as well as my tire rotation. Thanks!
We have been very pleased with the dedication and work ethics Tien has shown each time he has been here to work on each of our vehicles. He truly wants to make sure the job is completed correctly. Thanks Tien!
Town was prompt, courteous, professional, and knowledgable. I was skeptical that I could receive reliable, guaranteed service from a mobile mechanic. I'm still not sure how they did it. I wish everything in life was this easy. Thanks for a great experience.
My mechanic Tien Phan was on time and very perfessional. He answer every question I had and was very knowledgeable . He put me at ease because I never used Yourmechanic before and was a little neverous about how it work. I would recommend him to my family and friends.
Tien arrived on time and was early he was professional he was good to communicate with he did the job in a sufficient amount of time in less than a hour and I will highly recommend him and use him again. The only thing is I couldn't review my quote in my email afterwards but l called him and he gladly gave me the quote over the phone and explained everything clearly to me. Thanks Tien! ✌😃
Was late due to parts not being correct or available at parts location. Not his fault. He had to wait over 90 minutes just to get one of the parts needed ...
Great knowledge and expert inspection. Good peace of mind buying a used car. Happy to chat on the phone afterward and go through everything. Hight recommended.
Tien was so nice and her came early which worked out perfectly fine with my schedule. He did the works in minutes. He very efficient and kind. I will recommend him to all my friends and family.
Turned out good. Tien my mechanic came early, and got straight to the job. After checking the oil from the oil change he did, instead of lying and saying that it's good, he saw it was missing 1 more quart. So he called it in, and picked up the extra quart to finish the job. Did the 50 point inspection, told me the 2 extra fluid were low, and finished everything great. Had a good day after that. Thanks Tien
Tien was very knowledgeable and very helpful in answering my questions regarding my car. He explain in detail what I needed to do for my transmission. Very nice guy and a good mechanic.
Very friendly and knowledgeable; encouraged me to perform simple repairs/replacements myself instead of making me feel like I wouldn't understand my car, and that a mechanic should do every little thing (and charge a lot for easy work). I was very impressed that he went to purchase a tool that he did not have, instead of using a substitute tool that may have caused damage to my car.
My first time using this service was on March 11th, my power window motor and regulator went out so I ordered the parts online and booked an appointment to have someone come to my job and install it the mechanic that came out was Tien, he installed the parts that I had ordered online but told me that the part was bent somewhere and wasn’t working properly so I thought to myself here we go, I just wasted my money by having him come out and he can’t install it, but to my surprise, Tien was able to use spacers or something like that so that the window would work properly, he definitely did not have to do that by me ordering the part on my own, he went over and beyond to make sure my window was able to roll up and down and I could close my door, so since I had such a good experience when I received the recommendation via email regarding other service I should have done, and the price that it would cost, and the estimate was very reasonable I booked another appointment, that appointment was yesterday march 18th and that service was also excellent, so I think I’ve found my new mechanic.
Tien notified me in advance that he may arrive early. Introduced his self and then confirmed the service to be performed. After that, he went right to work and completed the project quietly and quickly. This was removing the Windshield washer motor on a BMW and it was a lot of detail to this job. Tien finished and had me check to my satisfaction the project. He cleaned the work area and then left. No complaints.
After years of poor experiences at dealerships, having Tien visit my home and repair my car while I watched was a treat. He explained what he was doing, answered questions, and kept working with obvious familiarity with my vehicle and the work he was performing. It was a great experience and one I plan to repeat.