I have been an automotive technician since 1998 and have worked at GM, BMW, and Audi dealerships. I'm skilled at repairing and servicing Asian, European, and Domestic vehicles. I welcome the opportunity to work on your car!
Tien notified me in advance that he may arrive early. Introduced his self and then confirmed the service to be performed. After that, he went right to work and completed the project quietly and quickly. This was removing the Windshield washer motor on a BMW and it was a lot of detail to this job. Tien finished and had me check to my satisfaction the project. He cleaned the work area and then left. No complaints.
Tien is great, he was able to come 2 hours early which was great and was able to give me great advice which allows me to make informed decisions
I had an appointment today to replace the broken water pump on my '89 Honda Accord. Tien actually arrived a bit early for the job- not easy as I live on a winding street in the Berkeley Hills- and completed it with some time to spare even! He was very courteous, competent and professional. I am delighted with his and Your Mechanic's service and would highly recommend both! Len B Berkeley, CA
Performed a good job in replacing a new axle shaft seal. Took the time to look over and answer any additional questions in honesty regarding engine issues,very friendly and professional.
As always, Tien did the job very well. He's an honest guy, expert and friendly. That's my honest opinion. If you guys are looking for a good mechanic, this guy is A number 1!!!
Initially I was quoted $189.95 which includes the engine inspection and cooling system flush. But when Tien arrived and seen the engine, since the expansion tank and expansion tank hose is broken he can't do the cooling system flush. He only did the engine inspection and charge me only $80.00 for the engine inspection and he ordered all the parts and instructed me to get another appointment to replace the oil, replace the expansion tank and expansion tank hose, the oil drain nut and the valve cover gasket.
Mr. Phan was early to his appointment and fixed front and back brakes while my car was parked at work in about an hour. He was very polite and professional and now my brakes do not squeek when I apply pressure. He was so honest he told me my back brakes did not need to be replaced but I told him to do it anyways because I thought it was a good idea since I have never replaced them since I have owned my car. This is my second time using mobile mechanic and I am very pleased with the pricing structure and level of professionalism. I would definalty reccomend this service to my friends and family.
Although I wasn't there to oversee the requested work to my vehicle, the points leading up to it were exactly what I expected. Tien gave me a phone call about his arrival as well as possible times if i chose them. (someone had cancelled their appointment prior to mine, which worked out to my benefit.) My car's oil change is in tip top shape as well as my tire rotation. Thanks!
After locating my battery in a compartment in the trunk that was almost impossible to open Tien made quick work of replacing the battery and most importantly clearing the computer codes that Beamer owners are driven crazy by. Great calm and thoughtful work at a cost that was 60 less than the Weatherford quote!! Will continue to use Tien and My Mechanic!
Tien was running late from a prior job. He kept me informed on when he would arrive. Did the job and gave me good advice on my and what to keep an eye on. Will work with him again.
I am very satisfied with the brake job that Tien had done. He also check and informed me of what our car needs for maintenance. He is on time for the appointment. I like to have Tien as my mechanic for our car's next maintenance job.
Tien always show up on time, if he is late he always call me ahead of time. He is very knowledgeable, professional and skillful, gives me advice on maintenance.
I made an appt. for Tien to come by and replace the fuel pump for my no start diagnosed by him through the inspection I had a few weeks earlier. Tien got to work on the car immediately on arrival. As in many if not all jobs, it turned out to be a more complicated than expected. In the process of changing the fuel pump, he discovered that the new fuel pump was slightly different than the one being replaced and the wiring would need to be adjusted somehow to be able to use the new one. It was amazing to see as he used his knowlege and experience to make the necessary adjustments to make the part work! He could have taken the "shortcut way" which a lot of mechanics would have done. When he removed the old fuel pump, it seems that only the fuel hose part was damaged beyond repair, but the rest of the unit was intact and probably still working. He could have maybe just changed the hose part and left the rest of the old unit as is, but decided to replace the whole unit if he could, pending the wiring adjustment mentioned above. Thanks Tien for a great job highly recommend you to everyone!
I enjoyed my first experience with MyMechanic. Tien came to my workplace, worked very quickly, was very respectful, and gave me a through inspection. I will definitely be using him again.
Town was prompt, courteous, professional, and knowledgable. I was skeptical that I could receive reliable, guaranteed service from a mobile mechanic. I'm still not sure how they did it. I wish everything in life was this easy. Thanks for a great experience.
He was awesome, talked to me every step of they and got my car running (something the mechanic shop couldn't do!) Thanks again for being patient and doing your job RIGHT. I will definitely refer him to some of my friends.
My mechanic Tien Phan was on time and very perfessional. He answer every question I had and was very knowledgeable . He put me at ease because I never used Yourmechanic before and was a little neverous about how it work. I would recommend him to my family and friends.
Tien has rapidly become one of my favorite people. During the first inspection I discovered he had worked on my car years ago at a BMW specialty shop. How cool to find someone familiar with my 30 year old vehicle. He always shows up, on time, prepared, friendly and follows through with his paperwork. I am very happy to have reconnected with Tien.
Thank You Tien For Getting My Baby Back On The Road. Your Super Efficient And Hard Working.... Keep Up The Great Work And I Most Definitely Will Be Using You For Services In The Future
Tien arrived on time and was early he was professional he was good to communicate with he did the job in a sufficient amount of time in less than a hour and I will highly recommend him and use him again. The only thing is I couldn't review my quote in my email afterwards but l called him and he gladly gave me the quote over the phone and explained everything clearly to me. Thanks Tien! ✌😃
Tien Phan did an excellent job repair on my car. He is very helpful, cheerful and he checked everything to make sure that it is working properly. I want to thank him personally.
Was late due to parts not being correct or available at parts location. Not his fault. He had to wait over 90 minutes just to get one of the parts needed ...
Tien was very professional. He sent me a text 15 minutes before our appointment to let me know he was coming. He arrived on time, worked quickly and had me feeling very confident about his ability to diagnose my problem.
Tien arrived on time and quickly got to work diagnosing the problem of my no start. He checked the electrical system (battery, spark plugs, fuses, etc.) as well as the fuel components (fuel injection, etc.) and found that the fuel pump was not working for some reason. He recommended that I get the fuel pump replaced and this should start up the car. His diagnosis was right on the money as I had the fuel pump replaced by him in a later appt. a few weeks later. Would highly recommend Tien for any job!
He did the 120,000 mile scheduled maintenance and instead of just telling me what needed to be fixed he not only took pictures and made voice memos. Then when he was done took the time to show me each damaged spot and thoroughly explained every question I asked to make sure i really understood the situation. I would HIGHLY recomend Tien Phan (and already have/am to all my friend with cars) and yourmechanic.com
This is our second service with Tien. He's been terrific to work with! He's fast, friendly, and recommends only services that truly need attention so as to help keep costs low. This appointment was for an inspection of the brakes and suspension, and I've just booked the follow-up appointment for him to come back next week to complete the necessary repairs. I also love that the cost for the inspection appointment is applied 100% toward the follow-up appointment. Go with Tien, he can't be beat!
El Cerrito, CA
Very experienced and knowledgeable. I had researched the issue with the a/c problem on my 2006 acura RL and so was able to make a custom request to just fix the failing component instead of replacing additional parts and even the compressor as quoted by other shops. Tien was easily able to accommodate the custom request and the a/c is working fine now. Highly recommended!
Tien called me 30 minutes ahead of the appointment to let me know he is on his way. I needed the factory recommended 60,000 mile service and this included changing the serpentine belt. He inspected the belt and because it was in great shape recommended that I didn't need to change it right away. He called YourMechanic and updated my quote and saved me over $100 from the quoted price. He came prepared with a new Serpentine belt and just took it back with him. He took pictures of the old and new parts that he installed (cabin air filter, oil filter etc) and uploaded them to your mechanic so I had access to it. He also gave recommendations on what to watch for and how I can maximize life out of my car. Highly recommend.
Tien was so nice and her came early which worked out perfectly fine with my schedule. He did the works in minutes. He very efficient and kind. I will recommend him to all my friends and family.