I have been an automotive technician since 1998 and have worked at GM, BMW, and Audi dealerships. I'm skilled at repairing and servicing Asian, European, and Domestic vehicles. I welcome the opportunity to work on your car!
Tien arrived on time, worked quickly and expertly. I am very satisfied.
On time (actually early), very professional, very efficient and most importantly, he knew what he was doing. I felt my car was in very good hands with Tien. Ill ask for him on my next service.
Tien was fantastic. He figured out my problem in minutes and gave me additional info regarding other potential problems I need to address. Really glad I found you guys on the net and will be calling in the future. Thanks so much. Bobby
It was strangely tricky to figure out my cars issue, because it stopped overheatingood. Tien figured out the only intermittent thing could be the thermostat expanding and sticking. I think that takes experience. He checked everything, because I asked what I needed by priority for proper vehicle maintenance. He explained so that I understood, and carefully showed me with a flashlight every leak, and issue. My car was stranded at a clients house in a different town. I could not get a good recommendation for a shop there. Now I have Tien wherever my car may strand me. Please note customer service doesn't mention they need a proper work space. A driveway, a garage, or they can get fined by most cities. My car was in a cul-de-sac with very communicative neighbors, so they all knew my car was going to get fixed in the street, but he had the driveway space to work. I'm very happy with my experience.
Personable, communication was excellent. Nice smooth, what a relief. Busy at work but he handled it when I didn't answer his calls. Perfect !😁
I have used Tien before for my other vehicle. He arrived earlier than scheduled which was perfect. He is courteous and very knowledgeable. I would recommend him to others.
Tien was very friendly and thorough in his explanation of my mom's battery issue. He gave us a thorough explanation of what steps we need to take next. He provided more information in 1 hour than we have gotten over years dealing with the dealership
Prompt and professional. Tien contacted me earlier in the day to let me know he could arrive earlier than my original appointment if I desired. He conducted a thorough inspection, identified the reason for my check-engine-light warning - and then he sent me two separate quotes for repairs. That's the only reason I'm not giving five stars, because I had to make an appointment for those repairs to be done and it's not clear that all the repairs will be done at the same time because I received two separate email quotes and could only make an appointment for one. (I certainly hope so!) I've had a lot of adventures over the years with this old truck. If Tien can keep her running happily, I will be delighted to use his services again.
Tien was friendly and competent, even through my frustration with YourMechanic's app and scheduling system. Would have preferred to work directly with him! He did a great job fixing my door handle.
San Ramon, CA
Tien has great experience and he finished the task in timely manner. His suggestions are very helpful for me to maintain the car properly.
Had my 80K maintenance service done by Tien. He arrived early, I wasn't home so he waited. Completed all the required job that was needed for the service. Kept my garage clean, too. Very professional and knowledgeable. Performed some inspections and recommendations for up-coming maintenance required.
I'm a professional Chef and I like things to run smoothly and efficiently. Tien arrived early with his game face on ready to solve the mechanical issues with my car. Tien did not waste time doodling around eating up time which made me feel like my money was well spent.
He was okay but when he asked about my oil change his attitude about changing my miles to zero was unfairly said but was on time
Tien knew the exact problem after a few minutes of diagnosis. One of the best mechanics that I'd have no hesitation to refer to friends.
Great knowledge and expert inspection. Good peace of mind buying a used car. Happy to chat on the phone afterward and go through everything. Hight recommended.
Your mechanic has done a great job working on our car. He gave good feedback on what he was doing and what I might need in the future. I would recommend your mechanic to anyone needing minor work done on there car.
Performed a good job in replacing a new axle shaft seal. Took the time to look over and answer any additional questions in honesty regarding engine issues,very friendly and professional.
Tien went over and above in finding and correcting a problem with the backup camera in my motor home. He was professional, helpful in finding an alternate solution to the problem and competent in his work.
Tien was SO WONDERFUL! He was personable and quick. I was left with such a wonderful impression of Your Mechanic and what they offer. My coworkers also got to see how the service works and how wonderful Tien was and will be using you in the future. THANK YOU TIEN!
After years of poor experiences at dealerships, having Tien visit my home and repair my car while I watched was a treat. He explained what he was doing, answered questions, and kept working with obvious familiarity with my vehicle and the work he was performing. It was a great experience and one I plan to repeat.
Great experience, never thought it would be comforting having your vehicle being treated well. He gives you piece of mind assuring you can drive the vehicle.
Tien did very well. I had brake cleaner that he didn't like as it had an inferior affect and was like lube so I'll convey that back to Monument Car parts in San Ramon (they are an excellent store). All went well. Mission accomplished.
Tien's been a great mechanic! I've had him work on my car for various problems and he's been able to fix them each time. He went above and beyond the call of duty, highly recommend!
Tien Phan did an excellent job repair on my car. He is very helpful, cheerful and he checked everything to make sure that it is working properly. I want to thank him personally.
Tien always show up on time, if he is late he always call me ahead of time. He is very knowledgeable, professional and skillful, gives me advice on maintenance.
He did the 120,000 mile scheduled maintenance and instead of just telling me what needed to be fixed he not only took pictures and made voice memos. Then when he was done took the time to show me each damaged spot and thoroughly explained every question I asked to make sure i really understood the situation. I would HIGHLY recomend Tien Phan (and already have/am to all my friend with cars) and yourmechanic.com
Tien is very profesional and easy to understand as he explains what he has detected while checking the car for problems. Also friendly and easy going personality. (one good dude)
I made an appt. for Tien to come by and replace the fuel pump for my no start diagnosed by him through the inspection I had a few weeks earlier. Tien got to work on the car immediately on arrival. As in many if not all jobs, it turned out to be a more complicated than expected. In the process of changing the fuel pump, he discovered that the new fuel pump was slightly different than the one being replaced and the wiring would need to be adjusted somehow to be able to use the new one. It was amazing to see as he used his knowlege and experience to make the necessary adjustments to make the part work! He could have taken the "shortcut way" which a lot of mechanics would have done. When he removed the old fuel pump, it seems that only the fuel hose part was damaged beyond repair, but the rest of the unit was intact and probably still working. He could have maybe just changed the hose part and left the rest of the old unit as is, but decided to replace the whole unit if he could, pending the wiring adjustment mentioned above. Thanks Tien for a great job highly recommend you to everyone!
Tien arrived on time and quickly got to work diagnosing the problem of my no start. He checked the electrical system (battery, spark plugs, fuses, etc.) as well as the fuel components (fuel injection, etc.) and found that the fuel pump was not working for some reason. He recommended that I get the fuel pump replaced and this should start up the car. His diagnosis was right on the money as I had the fuel pump replaced by him in a later appt. a few weeks later. Would highly recommend Tien for any job!
This is our second service with Tien. He's been terrific to work with! He's fast, friendly, and recommends only services that truly need attention so as to help keep costs low. This appointment was for an inspection of the brakes and suspension, and I've just booked the follow-up appointment for him to come back next week to complete the necessary repairs. I also love that the cost for the inspection appointment is applied 100% toward the follow-up appointment. Go with Tien, he can't be beat!