I have been an automotive technician since 1998 and have worked at GM, BMW, and Audi dealerships. I'm skilled at repairing and servicing Asian, European, and Domestic vehicles. I welcome the opportunity to work on your car!
Great mechanic with a great personality.
Tien has serviced our vehicle a few times. He's always terrific -- communicative, thorough, professional, and friendly.
Tien showed up on time; was very clear that he is very knowledgeable on BMWs; did the service, and also pointed out other issues that he sent me another quote for; scheduling next appointment.
Tien was fantastic and a great first experience with yourmechanic.com which will ensure that I use the service again in the future! Due to delays with parts pickup, he was a little late, but communicated very well and I knew exactly when to expect him. He was cordial and professional. I appreciated his candid comments about exhaust manifolds and my car. The work was done in the allotted time and I was impressed that it could all be done in the parking garage of my work. A great experience overall!
Tien show up way early, he is real nice guy he get the job done and explained what i have to do to prevent problems in the future, he even go extra mile when i ask him questions relate to car he was happy to answer my questions and give me some advised, i would recommend Tien to anyone who need theirs cars or trucks get repair thank you.
Great and knowledgeable mechanic. Answered my questions and explained everything throughly. Also, arrived early and was fast—thank you Tien!
Rescheduled once, but worked fast and did a good job. I'd use him again for other small jobs; a lot more convenient than using a shop.
Tien was so helpful ~ He arrived early for a diagnostic and was able to do the fix on the spot because I had the parts on hand. He was kind, informative, and fast. Thanks, Tien!
Entire process through Your Mechanic was very convenient and clear. The mechanic (Tien) came to my place on time, and finished work on time. He was friendly. I would fix my car with him again when I have any other issue later.
Showed up early and fixed my pressure switch that needed to be changed. My car has other problems so he identified what needed to be done next and was very informative. Thank you Tien
Tien was very prompt -even early and he was so polite and knowledgeable. My car unfortunatley had a dead engine, but he was so professional in giving me a rundown of possible issues leading to the engine failure. I would definitely recommend him, and I will use this service in the future!.
Tien was very professional and showed up early for my appointment! He pointed out what needed to be done and was kind even though the part I purchased was not correct.
Tien was very professional and told me exactly what was wrong with my vehicle. The repairs suggested to me seemed reasonable and necessary to get my car running back in top shape. I trusted the information he provided me with and never felt that I was being price gouged for work not needed. Tien arrived earlier than the scheduled appointment, which was not an issue for me and got straight to diagnosing my car. I will be booking Tien again to complete the necessary repairs on my vehicle. Thanks Tien!
Tien showed up early for our appointment which worked for me and got right to work. The job was completed early which again worked for me. Work area was left spotless and supplied parts used and unused were returned. I completed a test drive,shook Tien's hand and he was gone. Excellent mechanic who I will recommend to family and friends.
Tien showed up early to our appointment and was ready to help! He not only tested my car for different things, and helped get my car started, he even helped to fix my trunk which didn't close properly.
Arrived Early, had a truck full of relevant tools, had foreseen a that the materials list from YourMechanic would not be enough and had brought extra radiator fluid. Finished ahead of time and went above and beyond to be helpful.
He seems nice and knowledgeable. He's not very talkative and seemed to to be in a rush. Either way, my car is fixed thanks to Tien.
This is the 3rd time that Tien has worked on my car and every experience has been great. He showed up early for the appointment and was done before I knew it. I trust his work and have never had any follow up issues.
Knowledgable and talked me through all issues, even fixed a minor issue that was not on the appointment!
Tien is professional and courteous. He diagnosed the issues with my car quickly and made sensible recommendations for next steps. I will continue to book Tien as my go-to mechanic.
Tien was able to meet me at an updated location on short notice - very helpful with some additional questions I had.
This is our second service with Tien. He's been terrific to work with! He's fast, friendly, and recommends only services that truly need attention so as to help keep costs low. This appointment was for an inspection of the brakes and suspension, and I've just booked the follow-up appointment for him to come back next week to complete the necessary repairs. I also love that the cost for the inspection appointment is applied 100% toward the follow-up appointment. Go with Tien, he can't be beat!
No complaints. Happy w\ service provided. Tien Phan was polite, friendly, and he did good job explaining the work being completed and reccommended. Tien did a great job replacing battery and performing diagnostic inspection. Will recommend your mechanic.com and Tien Plan. Thanks again.
San Ramon, CA
Tien was great, professional and friendly. He arrived on time and did more then what he was supposed to do. Definitely plan to use his services again. I will not hesitate to recommend him.
Tien arrived on time was very professional and courteous. Diagnosed the problem. Was not authorized to fix on site. And as a result offered the complete diagnoses and labor at no charge. As a first time user I'm impressed with this service and the convenience of not having to drop off and pickup my vehicle. Would highly recommend Tien and Your Mechanic to anyone.
Tien arrived early for my appointment and was very helpful. He tried to diagnose the problem but unfortunately the car kept starting fine which prevented him from doing so. He checked all the wiring to see if anything was loose and checked the distributor. He also mentioned from his experience it could be the ignition module or crank sensor. Overall I would recommend him to others and call him again with any future issues.
I got a quote for this repair from Nissan which was a whopping $600+. I didn't even think about getting a quote from YourMechanic.com until I received an email for the February 20% offer and got a quote for $335 which became $265! I absolutely love YourMechanic.com and have already recommended you to a friend who said she was going to try YourMechani.com the next time she needs an oil change. For those of us who are very busy and don't really have time to go to an auto shop for maintenance and repairs, this service is great!
I was very pleased with the service, and the ease in making the appointment. I had to call and change my payment method and that was handled easily also. Thank you for exceptional service.
I got a text saying Tien was on his way, so the five minutes he was late due to traffic and a part pick up didn't bother me at all. He did exactly the service I requested, plus an overview of my newly purchased used vehicle, and didn't try to sell me a bunch of extra services. I was given a quote of $171 when I made the appointment, and I was charged exactly $171 when the service was completed. Pep Boys gave me an estimate for the same service of c "$325, minimum" just last week! Tien did find an additional issue I need to take a look at, and gave me a reasonable explanation with pictures showing the area that needed attention. i'll be booking the service for that in a couple weeks. The ease of making an appointment and paying online, the convenience of them coming to me, the integrity of their quote being the actual price, and the thorough service provided will keep me coming back (and recommending to my friends) for all my maintenance and service needs!
Very friendly and knowledgeable; encouraged me to perform simple repairs/replacements myself instead of making me feel like I wouldn't understand my car, and that a mechanic should do every little thing (and charge a lot for easy work). I was very impressed that he went to purchase a tool that he did not have, instead of using a substitute tool that may have caused damage to my car.