I have over 16 years of experience as an automotive technician and have worked at GM, BMW, and Audi dealerships. I'm skilled at repairing and servicing both import and domestic vehicles and welcome the opportunity to work on your car!
Tien arrived early, and finished an hour before expected time frame. Great guy!
I had an appointment today to replace the broken water pump on my '89 Honda Accord. Tien actually arrived a bit early for the job- not easy as I live on a winding street in the Berkeley Hills- and completed it with some time to spare even! He was very courteous, competent and professional. I am delighted with his and Your Mechanic's service and would highly recommend both! Len B Berkeley, CA
Performed a good job in replacing a new axle shaft seal. Took the time to look over and answer any additional questions in honesty regarding engine issues,very friendly and professional.
As always, Tien did the job very well. He's an honest guy, expert and friendly. That's my honest opinion. If you guys are looking for a good mechanic, this guy is A number 1!!!
Tien was on time, even early, and fixed the problem very fast. He checked the car and made recommendations on items to fix, without putting any pressure. The whole experience was nice and convenient.
Tien was so nice and her came early which worked out perfectly fine with my schedule. He did the works in minutes. He very efficient and kind. I will recommend him to all my friends and family.
Turned out good. Tien my mechanic came early, and got straight to the job. After checking the oil from the oil change he did, instead of lying and saying that it's good, he saw it was missing 1 more quart. So he called it in, and picked up the extra quart to finish the job. Did the 50 point inspection, told me the 2 extra fluid were low, and finished everything great. Had a good day after that. Thanks Tien
Tien was very knowledgeable and very helpful in answering my questions regarding my car. He explain in detail what I needed to do for my transmission. Very nice guy and a good mechanic.
Town was prompt, courteous, professional, and knowledgable. I was skeptical that I could receive reliable, guaranteed service from a mobile mechanic. I'm still not sure how they did it. I wish everything in life was this easy. Thanks for a great experience.
Very friendly and knowledgeable; encouraged me to perform simple repairs/replacements myself instead of making me feel like I wouldn't understand my car, and that a mechanic should do every little thing (and charge a lot for easy work). I was very impressed that he went to purchase a tool that he did not have, instead of using a substitute tool that may have caused damage to my car.
My first time using this service was on March 11th, my power window motor and regulator went out so I ordered the parts online and booked an appointment to have someone come to my job and install it the mechanic that came out was Tien, he installed the parts that I had ordered online but told me that the part was bent somewhere and wasn’t working properly so I thought to myself here we go, I just wasted my money by having him come out and he can’t install it, but to my surprise, Tien was able to use spacers or something like that so that the window would work properly, he definitely did not have to do that by me ordering the part on my own, he went over and beyond to make sure my window was able to roll up and down and I could close my door, so since I had such a good experience when I received the recommendation via email regarding other service I should have done, and the price that it would cost, and the estimate was very reasonable I booked another appointment, that appointment was yesterday march 18th and that service was also excellent, so I think I’ve found my new mechanic.
Although I wasn't there to oversee the requested work to my vehicle, the points leading up to it were exactly what I expected. Tien gave me a phone call about his arrival as well as possible times if i chose them. (someone had cancelled their appointment prior to mine, which worked out to my benefit.) My car's oil change is in tip top shape as well as my tire rotation. Thanks!
Tien was great. He listened to what I had to say as far as the symptoms the car was having, rather than shut me out like other mechanics will do. He was very knowledgable and explained very well his diagnostic and most importantly he was able to figure out the issue when other mechanics could not figure it out. I would definitely recommend him!
I have raved on Facebook already and made a second appointment with Tien, I like to have a regular mechanic but my street is small and doesn't allow for a tow truck very well. SO if I am broken down I am so calling ya'll again.
the problem with my car was intermittent so the first mechanic could not find any codes and could not diagnose the problem for why my car would stall during idle sometimes. Someone online mentioned it could be a dirty fuel filter so I just went ahead and booked an appointment for that, but when Tien got here, the check engine light was on and the car wouldn't start. He was able to get the codes and fix my starting problem, he figured out exactly what was wrong with my car and explained everything for me. He spend a lot of time diagnosing the problem and did not replace the fuel filter because he identified other issues. He was very honest and so hard working. I booked him for my next appointment and am so thankful for this website! Thank you Yourmechanic.com!!!
I got a quote for this repair from Nissan which was a whopping $600+. I didn't even think about getting a quote from YourMechanic.com until I received an email for the February 20% offer and got a quote for $335 which became $265! I absolutely love YourMechanic.com and have already recommended you to a friend who said she was going to try YourMechani.com the next time she needs an oil change. For those of us who are very busy and don't really have time to go to an auto shop for maintenance and repairs, this service is great!
Tien was very professional in his work and was pleasant. The reason he wasn't on time was because he got caught in traffic, albeit he left earlier than usual according to him.
Tien was called out for the same codes being on as last time. He ran a thorough check and found an exhaust leak.he fixed the leak free of charge in an effort to try and clear the codes.
Tien was very professional. He sent me a text 15 minutes before our appointment to let me know he was coming. He arrived on time, worked quickly and had me feeling very confident about his ability to diagnose my problem.
Tien was running late from a prior job. He kept me informed on when he would arrive. Did the job and gave me good advice on my and what to keep an eye on. Will work with him again.
I enjoyed my first experience with MyMechanic. Tien came to my workplace, worked very quickly, was very respectful, and gave me a through inspection. I will definitely be using him again.
I got a text saying Tien was on his way, so the five minutes he was late due to traffic and a part pick up didn't bother me at all. He did exactly the service I requested, plus an overview of my newly purchased used vehicle, and didn't try to sell me a bunch of extra services. I was given a quote of $171 when I made the appointment, and I was charged exactly $171 when the service was completed. Pep Boys gave me an estimate for the same service of c "$325, minimum" just last week! Tien did find an additional issue I need to take a look at, and gave me a reasonable explanation with pictures showing the area that needed attention. i'll be booking the service for that in a couple weeks. The ease of making an appointment and paying online, the convenience of them coming to me, the integrity of their quote being the actual price, and the thorough service provided will keep me coming back (and recommending to my friends) for all my maintenance and service needs!
I was very pleased with the service, and the ease in making the appointment. I had to call and change my payment method and that was handled easily also. Thank you for exceptional service.
Tien called me 30 minutes ahead of the appointment to let me know he is on his way. I needed the factory recommended 60,000 mile service and this included changing the serpentine belt. He inspected the belt and because it was in great shape recommended that I didn't need to change it right away. He called YourMechanic and updated my quote and saved me over $100 from the quoted price. He came prepared with a new Serpentine belt and just took it back with him. He took pictures of the old and new parts that he installed (cabin air filter, oil filter etc) and uploaded them to your mechanic so I had access to it. He also gave recommendations on what to watch for and how I can maximize life out of my car. Highly recommend.
I was at first hesitant about using your service. After having the experience with Tien working on my car, I am convinced that your service is well worth the money and convenience. Great work!
Tien went out of his way to work me into his schedule for a last minute pre-purchase inspection on a used car I had to act fast to buy. He arrived when promised, was professional, friendly, thorough and gave me the glowing report to buy and love my new Prius with peace of mind!
Booked Tien 3 times for troubleshooting misfire on engine. He is always on time and provides explanation for everything you ask. Very honest with the answers and will not sugar coat things if he finds a problem. We ended up fixing idle issues, intake leaks, coolant leaks, and did a timing belt/water pump replacement. In summary, you will want to book him for your next appointment if you booked him your first time.
Tien arrived early for my appointment and was very helpful. He tried to diagnose the problem but unfortunately the car kept starting fine which prevented him from doing so. He checked all the wiring to see if anything was loose and checked the distributor. He also mentioned from his experience it could be the ignition module or crank sensor. Overall I would recommend him to others and call him again with any future issues.
Tien was very professional and down to earth. Unfortunately the autoparts shop didn't have the parts for my car otherwise he successfully diagnosed the issue and would have been able to fix it. Definitely going to use yourmechanic again in the future!
This was the second time I've worked with Tien and I am happy as ever. I am going to have him look at my other car, and continue having him manage the care and maintenance of both of my somewhat finicky, somewhat old, European cars. He is thorough. Communicative. Flexible. Patient. Honest. And direct. I myself work on cars and know enough to recognize when someone does or does not know what they are doing. This guy most definitely does. Don't let his laid back, reserved manner confuse the issue. A skilled, experienced, grounded and forthcoming professional.