I have been an automotive technician since 1998 and have worked at GM, BMW, and Audi dealerships. I'm skilled at repairing and servicing Asian, European, and Domestic vehicles. I welcome the opportunity to work on your car!
Tien showed up early to our appointment and was ready to help! He not only tested my car for different things, and helped get my car started, he even helped to fix my trunk which didn't close properly.
He was fast and did the job right. Only problem I had was that he said that the estimate was wrong and he was really upset about it.
Arrived Early, had a truck full of relevant tools, had foreseen a that the materials list from YourMechanic would not be enough and had brought extra radiator fluid. Finished ahead of time and went above and beyond to be helpful.
This is the 3rd time that Tien has worked on my car and every experience has been great. He showed up early for the appointment and was done before I knew it. I trust his work and have never had any follow up issues.
Tien is professional and courteous. He diagnosed the issues with my car quickly and made sensible recommendations for next steps. I will continue to book Tien as my go-to mechanic.
Tien was very professional and helpful in diagnosing the problems with my 1989 Toyota truck engine to my Itasca RV. I was so happy he was able to work on it considering that it was hard to find a shop that would repair an older RV with Toyota engine. The correct parts were a bit challenging to find but Tien went over and above my expectations to get the parts and work done. I will use him again in the future.
Excellet service and honest assessment. He actually saved me from spending on one of the two services that were recommended by the dealer. Note: The estimate changed once I put in my VIN. This was due to the particular part costing more than the automated initial estimate. I confirmed that in fact the part was much more pricey than initially quoted. Tien recommended to let him inspect the part first and try and perform maintenance before going forward with replacing he part. If it did need to be replace, he recommended a way for me to purchase the part at a low cost. It turned out that the maintenance he performed resolved the issue.
He called to come earlier which was fine. He was very pleasant and able to help me with my older 1989 Mini Itasca RV which has a Toyota pickup front and engine. I couldn't find any shops that would service it. He found the codes and problems. I made an appointment with him for the parts and repairs from his trouble shooting.
Tien has a wonderful disposition to compliment his knowledge about his craft. He is resourceful, competent, and has the ability to put the customer at great ease, while explaining the process of his work, as well as, highlighting other areas that may be at risk for future service repair. He's very good.
Tien showed up, inspected the brakes and informed me there was 70 - 80 % wear left on the brakes. They didn't need to be replaced. He did show me another issue I have with the car and gave me an estimate which I appreciated. Very nice person and very professional.
Tien was timely and got straight to work. He did an inspection of the vehicle and gave me great advice for future maintenance. I will definitely recommend him to my sister who has the same car.
Tien was very good. He worked fast and replaced my Thermostat in less than an hour with full testing and coolant replacement too. The local BMW dealer wanted double the $260 charge without the convenience of coming to my home.
The total experience with YourMechanic has been very satisfying. Tien was timely, in fact a bit early for the appointment. He was friendly and dedicated to getting the job done and done right. This was not a walk-in-park job by any meens, even though you might think it was only a water pump. We are very pleased with the price, workmanship and results. Our motorhome is now purring again.
Tien went over and above in finding and correcting a problem with the backup camera in my motor home. He was professional, helpful in finding an alternate solution to the problem and competent in his work.
Tien was SO WONDERFUL! He was personable and quick. I was left with such a wonderful impression of Your Mechanic and what they offer. My coworkers also got to see how the service works and how wonderful Tien was and will be using you in the future. THANK YOU TIEN!
After years of poor experiences at dealerships, having Tien visit my home and repair my car while I watched was a treat. He explained what he was doing, answered questions, and kept working with obvious familiarity with my vehicle and the work he was performing. It was a great experience and one I plan to repeat.
Great experience, never thought it would be comforting having your vehicle being treated well. He gives you piece of mind assuring you can drive the vehicle.
Tien did very well. I had brake cleaner that he didn't like as it had an inferior affect and was like lube so I'll convey that back to Monument Car parts in San Ramon (they are an excellent store). All went well. Mission accomplished.
Tien's been a great mechanic! I've had him work on my car for various problems and he's been able to fix them each time. He went above and beyond the call of duty, highly recommend!
Tien Phan did an excellent job repair on my car. He is very helpful, cheerful and he checked everything to make sure that it is working properly. I want to thank him personally.
Tien always show up on time, if he is late he always call me ahead of time. He is very knowledgeable, professional and skillful, gives me advice on maintenance.
He did the 120,000 mile scheduled maintenance and instead of just telling me what needed to be fixed he not only took pictures and made voice memos. Then when he was done took the time to show me each damaged spot and thoroughly explained every question I asked to make sure i really understood the situation. I would HIGHLY recomend Tien Phan (and already have/am to all my friend with cars) and yourmechanic.com
Tien is very profesional and easy to understand as he explains what he has detected while checking the car for problems. Also friendly and easy going personality. (one good dude)
I made an appt. for Tien to come by and replace the fuel pump for my no start diagnosed by him through the inspection I had a few weeks earlier. Tien got to work on the car immediately on arrival. As in many if not all jobs, it turned out to be a more complicated than expected. In the process of changing the fuel pump, he discovered that the new fuel pump was slightly different than the one being replaced and the wiring would need to be adjusted somehow to be able to use the new one. It was amazing to see as he used his knowlege and experience to make the necessary adjustments to make the part work! He could have taken the "shortcut way" which a lot of mechanics would have done. When he removed the old fuel pump, it seems that only the fuel hose part was damaged beyond repair, but the rest of the unit was intact and probably still working. He could have maybe just changed the hose part and left the rest of the old unit as is, but decided to replace the whole unit if he could, pending the wiring adjustment mentioned above. Thanks Tien for a great job highly recommend you to everyone!
Tien arrived on time and quickly got to work diagnosing the problem of my no start. He checked the electrical system (battery, spark plugs, fuses, etc.) as well as the fuel components (fuel injection, etc.) and found that the fuel pump was not working for some reason. He recommended that I get the fuel pump replaced and this should start up the car. His diagnosis was right on the money as I had the fuel pump replaced by him in a later appt. a few weeks later. Would highly recommend Tien for any job!
This is our second service with Tien. He's been terrific to work with! He's fast, friendly, and recommends only services that truly need attention so as to help keep costs low. This appointment was for an inspection of the brakes and suspension, and I've just booked the follow-up appointment for him to come back next week to complete the necessary repairs. I also love that the cost for the inspection appointment is applied 100% toward the follow-up appointment. Go with Tien, he can't be beat!
El Cerrito, CA
Very experienced and knowledgeable. I had researched the issue with the a/c problem on my 2006 acura RL and so was able to make a custom request to just fix the failing component instead of replacing additional parts and even the compressor as quoted by other shops. Tien was easily able to accommodate the custom request and the a/c is working fine now. Highly recommended!
My first experience with YourMechanic was AWESOME! My mechanic, Tien, was very quick and helpful with replacing my front wheel bearings on my 2004 Honda Civic. He was very communicative via text and phone and even arrived a bit early to start the job - huge plus in my book! I appreciate Tien not trying to give me the run around like I normally get when visiting a mechanic's shop by myself. When I asked a question he was honest and thorough and didn't try to up-sell or convince me to add on any additional services - He's a no-frill guy who's there to get the job done right. Thanks again for your help, Tien!
Tien was on time, professional and got right to work when he showed up. He provided excellent work in a very friendly demeanor. Would hire Tien again when I need more work done on any of my cars.