I have been an automotive technician since 1998 and have worked at GM, BMW, and Audi dealerships. I'm skilled at repairing and servicing Asian, European, and Domestic vehicles. I welcome the opportunity to work on your car!
diligent and methodic
He called to come earlier which was fine. He was very pleasant and able to help me with my older 1989 Mini Itasca RV which has a Toyota pickup front and engine. I couldn't find any shops that would service it. He found the codes and problems. I made an appointment with him for the parts and repairs from his trouble shooting.
Tien has a wonderful disposition to compliment his knowledge about his craft. He is resourceful, competent, and has the ability to put the customer at great ease, while explaining the process of his work, as well as, highlighting other areas that may be at risk for future service repair. He's very good.
Tien showed up, inspected the brakes and informed me there was 70 - 80 % wear left on the brakes. They didn't need to be replaced. He did show me another issue I have with the car and gave me an estimate which I appreciated. Very nice person and very professional.
Tien was timely and got straight to work. He did an inspection of the vehicle and gave me great advice for future maintenance. I will definitely recommend him to my sister who has the same car.
Tien was very good. He worked fast and replaced my Thermostat in less than an hour with full testing and coolant replacement too. The local BMW dealer wanted double the $260 charge without the convenience of coming to my home.
On time (actually early), very professional, very efficient and most importantly, he knew what he was doing. I felt my car was in very good hands with Tien. Ill ask for him on my next service.
Tien was fantastic. He figured out my problem in minutes and gave me additional info regarding other potential problems I need to address. Really glad I found you guys on the net and will be calling in the future. Thanks so much. Bobby
It was strangely tricky to figure out my cars issue, because it stopped overheatingood. Tien figured out the only intermittent thing could be the thermostat expanding and sticking. I think that takes experience. He checked everything, because I asked what I needed by priority for proper vehicle maintenance. He explained so that I understood, and carefully showed me with a flashlight every leak, and issue. My car was stranded at a clients house in a different town. I could not get a good recommendation for a shop there. Now I have Tien wherever my car may strand me. Please note customer service doesn't mention they need a proper work space. A driveway, a garage, or they can get fined by most cities. My car was in a cul-de-sac with very communicative neighbors, so they all knew my car was going to get fixed in the street, but he had the driveway space to work. I'm very happy with my experience.
Personable, communication was excellent. Nice smooth, what a relief. Busy at work but he handled it when I didn't answer his calls. Perfect !😁
I have used Tien before for my other vehicle. He arrived earlier than scheduled which was perfect. He is courteous and very knowledgeable. I would recommend him to others.
Tien was very friendly and thorough in his explanation of my mom's battery issue. He gave us a thorough explanation of what steps we need to take next. He provided more information in 1 hour than we have gotten over years dealing with the dealership
Prompt and professional. Tien contacted me earlier in the day to let me know he could arrive earlier than my original appointment if I desired. He conducted a thorough inspection, identified the reason for my check-engine-light warning - and then he sent me two separate quotes for repairs. That's the only reason I'm not giving five stars, because I had to make an appointment for those repairs to be done and it's not clear that all the repairs will be done at the same time because I received two separate email quotes and could only make an appointment for one. (I certainly hope so!) I've had a lot of adventures over the years with this old truck. If Tien can keep her running happily, I will be delighted to use his services again.
Tien was friendly and competent, even through my frustration with YourMechanic's app and scheduling system. Would have preferred to work directly with him! He did a great job fixing my door handle.
San Ramon, CA
Tien has great experience and he finished the task in timely manner. His suggestions are very helpful for me to maintain the car properly.
Tien was on time, even early, and fixed the problem very fast. He checked the car and made recommendations on items to fix, without putting any pressure. The whole experience was nice and convenient.
This was the second time I've worked with Tien and I am happy as ever. I am going to have him look at my other car, and continue having him manage the care and maintenance of both of my somewhat finicky, somewhat old, European cars. He is thorough. Communicative. Flexible. Patient. Honest. And direct. I myself work on cars and know enough to recognize when someone does or does not know what they are doing. This guy most definitely does. Don't let his laid back, reserved manner confuse the issue. A skilled, experienced, grounded and forthcoming professional.
Booked Tien 3 times for troubleshooting misfire on engine. He is always on time and provides explanation for everything you ask. Very honest with the answers and will not sugar coat things if he finds a problem. We ended up fixing idle issues, intake leaks, coolant leaks, and did a timing belt/water pump replacement. In summary, you will want to book him for your next appointment if you booked him your first time.
Tien called me 30 minutes ahead of the appointment to let me know he is on his way. I needed the factory recommended 60,000 mile service and this included changing the serpentine belt. He inspected the belt and because it was in great shape recommended that I didn't need to change it right away. He called YourMechanic and updated my quote and saved me over $100 from the quoted price. He came prepared with a new Serpentine belt and just took it back with him. He took pictures of the old and new parts that he installed (cabin air filter, oil filter etc) and uploaded them to your mechanic so I had access to it. He also gave recommendations on what to watch for and how I can maximize life out of my car. Highly recommend.
I enjoyed my first experience with MyMechanic. Tien came to my workplace, worked very quickly, was very respectful, and gave me a through inspection. I will definitely be using him again.
Tien was running late from a prior job. He kept me informed on when he would arrive. Did the job and gave me good advice on my and what to keep an eye on. Will work with him again.
After years of poor experiences at dealerships, having Tien visit my home and repair my car while I watched was a treat. He explained what he was doing, answered questions, and kept working with obvious familiarity with my vehicle and the work he was performing. It was a great experience and one I plan to repeat.
Great experience, never thought it would be comforting having your vehicle being treated well. He gives you piece of mind assuring you can drive the vehicle.
Tien was very professional. He sent me a text 15 minutes before our appointment to let me know he was coming. He arrived on time, worked quickly and had me feeling very confident about his ability to diagnose my problem.
Tien was called out for the same codes being on as last time. He ran a thorough check and found an exhaust leak.he fixed the leak free of charge in an effort to try and clear the codes.
Tien did very well. I had brake cleaner that he didn't like as it had an inferior affect and was like lube so I'll convey that back to Monument Car parts in San Ramon (they are an excellent store). All went well. Mission accomplished.
Although I wasn't there to oversee the requested work to my vehicle, the points leading up to it were exactly what I expected. Tien gave me a phone call about his arrival as well as possible times if i chose them. (someone had cancelled their appointment prior to mine, which worked out to my benefit.) My car's oil change is in tip top shape as well as my tire rotation. Thanks!
Town was prompt, courteous, professional, and knowledgable. I was skeptical that I could receive reliable, guaranteed service from a mobile mechanic. I'm still not sure how they did it. I wish everything in life was this easy. Thanks for a great experience.
Tien's been a great mechanic! I've had him work on my car for various problems and he's been able to fix them each time. He went above and beyond the call of duty, highly recommend!
My mechanic Tien Phan was on time and very perfessional. He answer every question I had and was very knowledgeable . He put me at ease because I never used Yourmechanic before and was a little neverous about how it work. I would recommend him to my family and friends.