by Terence from Fremont, CA 94536
Richard was only supposed to stay for 3 hours. That was the slotted time for Richard to complete the job within the price range, but instead of cutting out when it was 4 hours in on the install, he checked his options. Called technician support and was told that he would have to raise the price for the added time of the job. He didn't want to do that to me as the customer so instead of cutting out and leaving at 4 hours, he stayed for 9 hours total in order to complete the job. He wasn't half assing anything either, every single minute of the 9 hours was him being focused and determined and thorough, there was not bolt left behind.
He didn't only get the job done, but he did it with a smile and was personable and had a positive attitude the whole painstaking time. No other technician would go above and beyond in the same way that Richard has. He literally had to take off each engine mount and drop the engine on my driveway, he made a way when there was no way.
Guys this is excellence at its finest. If you ever need a technician to work on something CALL RICHARD.
P.S. HONDA CR-V's are evil.