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Tien was courteous, efficient and clearly communicated the issues with car and my options going forward. It was money well spent.
Despite a delay due to a flat tire, Tien very quickly dealt with my trucks problem and for a very small cost got me back on the road.
This was my first time using Your Mechanic so, I was quite a bit skeptical. It took about an hour for Stefan to check out my car so, again, I am thinking he's probably finding a million things wrong and it's going to cost a fortune. Well, to my delight, he only found a couple of things - did not pressure me to let them do the work and even added I could wait a month or so to have the work done. After he left, I went online and my quote was waiting - I was astounded at the fair price I was quoted. I will definitely do business with them again and have ALREADY recommended to 2 friends of mine. VERY impressed!!
Stefan not only followed up with me after the appointment but also was happy to respond to further questions when I called him back several times after! Stand-up guy.
He made a special accommodation for us on the time and was very pleasant and professional.
Carlos was great. I'll request him again!
Super friendly, took care of the work quickly and professionally.
Would definitely recommend Russell who was professional and engaging when you are asking question. Russel was knowledgeable and was able to replace the coolant resovoir in under an hour.
As always Russell did an outstanding professional job with both the cars, spoke to my little inquisitive kids, answered their Q’s and explained to them what he was doing! Highly recommended!
John was great, a very nice and respectful person, as well as a thorough mechanic. He explained anything I asked about and didn't talk down to me as if I couldn't understand it.
John was a little early and very polite. Once the services were finished he asked me general questions about how the car runs and gave me suggestions on what I can do to keep my car running it's best. He's very easy to talk to and was able to explain complex engine work in basic terms. I will be using John again.
Erick was great. I will try YM again and hopefully the session will run smoother; the jury is still out on YM as far as I'm concerned.
Got a phone call from Art 25 minutes after the appointment time. The part that was supposed to be available when he called the parts place yesterday was not there. He said he has been waiting for more than an hour for the parts to be delivered from another store. I would have liked it if he had called me before the appointment time. When he got here, however, he was very professional and got the job done within the allowable time. He checked everything, unlike the other guy who came to me from Yourmechanic.com last time. I test-drove with him to make sure the job was done correctly. As we drove, he noticed the wheel bearing seemed to be out of whack. My wife and I were suspecting it might be the wheel bearing that made noise to the car but when we took it to my mechanic in Lafayette who I have been going for the past 20 years, said the noise was because of the engine mount that we just replaced. The engine mounts were bad but Art stated that would not make the noise we are hearing. He even told us how we can check to see which side wheel bearing is bad while driving. Although he arrived late outside of his control, he did everything right after that. I would give him 4 and a half stars but no way to do that. As to the Yourmechanic.com, I give them 3 stars because the original guy who was supposed come out last Friday called and left me a message that parts weren't available, so he would like to come and do it either Saturday or Monday. I called and left him a message to call me back but he did not call back. So, I ended up calling Yourmechanic.com to change the mechanic on Monday for Art to come on Tuesday.
Online Scheduling problems on your end cost me 4+ hours of valuable time. We shall see if your repair man follows up correctly. At this point, I do not have the confidence to use your company again. We shall see. Bill Main 530.521.6100
Daniel came on line and did an excellent repair and within the estimated time.
1000+ positive reviews nationwide
Average Rating
4.9/5
Number of Reviews
49
Service Hours
7 AM - 9 PM
7 days a week
Phone Number
1 (800) 701-6230Phone Hours
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Mon - Fri
7 AM - 4 PM PST
Sat - Sun
Address
We come to you at no extra charge
Guarantee
12-month/12,000-mile warranty
Our certified mobile mechanics perform over 600 services, including diagnostics, brakes, belts, oil changes, 30k/60k/90k maintenances, and will come to you with all necessary parts and tools.
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