Professional, communicative, timely, friendly, Robert is a great mechanic who draws on extensive experience to solve the immediate problem while explaining the bigger picture. Great at pointing out other areas to investigate without trying to make a quick sell. Lots of respect and appreciation for his professionalism.
I have been a yourmechanic user since the company's early seed funding days. I have recommended yourmechanic to my family and friends and all of them have received great service.
But I have to say that Robert by far is the mechanic i've come across with the best attitude, friendliness, trustworthiness and upfront knowledge on hondas and acuras. Last month he serviced my wife's acura and replaced the starter, however in the process the latch to the hood was somehow broken. We called him directly from a number on an invoice to ask about the issue and he immediately made an appt to come see us and rectify the problem, and never hassled us about fault/blame etc. He also explained how it couldve possibly broke when he was fixing it. While he was here I also asked for his advice on my own vehicle and he had no problem helping me determine what I needed service on. Again I cannot emphasize the importance of his customer service -- which coupled by his experienced understanding of my vehicle's shape -- made me request his calendar and book the appointment right there on the spot.
So he came today and I gave him the keys, he got right to work and knew exactly what to do and to tell me the time to come back and check up on him. Was able to spot another area that I needed fixing and he got it done swiftly. The man even offered me a donut in the morning, and when he reparked my car back on the driveway after a test drive he also parked it to the side to allow my neighbors room for their vehicles. He pays attention to the little things -- big deal when trusting your ride to someone.
Kirk was great. He arrived early, was friendly, worked quickly to change my oil, and he put more air in one tire. He told me about a leak I didn't know I had, but didn't pressure me to have it fixed. Very happy with the entire experience!