I have been a yourmechanic user since the company's early seed funding days. I have recommended yourmechanic to my family and friends and all of them have received great service.
But I have to say that Robert by far is the mechanic i've come across with the best attitude, friendliness, trustworthiness and upfront knowledge on hondas and acuras. Last month he serviced my wife's acura and replaced the starter, however in the process the latch to the hood was somehow broken. We called him directly from a number on an invoice to ask about the issue and he immediately made an appt to come see us and rectify the problem, and never hassled us about fault/blame etc. He also explained how it couldve possibly broke when he was fixing it. While he was here I also asked for his advice on my own vehicle and he had no problem helping me determine what I needed service on. Again I cannot emphasize the importance of his customer service -- which coupled by his experienced understanding of my vehicle's shape -- made me request his calendar and book the appointment right there on the spot.
So he came today and I gave him the keys, he got right to work and knew exactly what to do and to tell me the time to come back and check up on him. Was able to spot another area that I needed fixing and he got it done swiftly. The man even offered me a donut in the morning, and when he reparked my car back on the driveway after a test drive he also parked it to the side to allow my neighbors room for their vehicles. He pays attention to the little things -- big deal when trusting your ride to someone.
I don't believe it's possible to have anyone better. Cordial, timely, knowledgeable, personable, efficient, and explained every step. I appreciated Robert's great customer service mix with his expertise. He makes you feel confident. =)
Dave was on time and got the job done promptly within the time he said it would take. He also advised me on the Diagnostic Code associated with the Check Engine Light, and impact on my upcoming smog inspection. He is friendly, personable and I will not hesitate one bit to have him work on my car again.
Tom was clear in calling out the issues with my vehicle. He gave practical guidance on items needing immediate repair versus those needing monitoring for a follow on service. He was punctual and got the job done on time as promised.
Kirk was great. He arrived early, was friendly, worked quickly to change my oil, and he put more air in one tire. He told me about a leak I didn't know I had, but didn't pressure me to have it fixed. Very happy with the entire experience!
This is a great service. Quotes are easy to get online and the prices are more than reasonable. The convenience of having the service done at home is fantastic. I had a great experience with Jose. He called before he came and was on time for the appointment. Jose was very courteous and knowledgeable. He verified that the problem was with my starter and he promptly replaced it. Then he performed an oil change. He took great care at each step of the job and had no issues answering any questions I had about the car. I would highly recommend Jose.