This is the 3rd time that Tien has worked on my car and every experience has been great. He showed up early for the appointment and was done before I knew it. I trust his work and have never had any follow up issues.
Excellet service and honest assessment. He actually saved me from spending on one of the two services that were recommended by the dealer.
Note: The estimate changed once I put in my VIN. This was due to the particular part costing more than the automated initial estimate. I confirmed that in fact the part was much more pricey than initially quoted.
Tien recommended to let him inspect the part first and try and perform maintenance before going forward with replacing he part. If it did need to be replace, he recommended a way for me to purchase the part at a low cost.
It turned out that the maintenance he performed resolved the issue.
Jason is very good at his job. His performance was outstanding!! He kept me informed as to what he was doing, and if there were any issues to be concerned about, he informed me!! He is an excellent technician.....
Carlos was very knowledgeable and did the job right on schedule. One item needs clarification; If your company recommends you replace something and it turns out that it does not need replacement. You should not replace it just because you erroneously recommended it. and if you do, you need to reimburse customer for your error. I think Carlos was doing what he was instructed to do thus not sure how to avoid your "wrong" recommendation or keep a job from getting done/installed unnecessarily.
This was the first time I had used Your Mechanic Kirk was very knowledgeable and friendly. He arrived on time and did a very thorough job. He left me with a very good feeling about Your Mechanic and I will be calling again.
Kirk is awesome and he is the guy you hope shows up to service your car. I was super interested in how his professional diagnostic computer worked and he let me use it. How cool is that? I highly recommend Kirk.