Tien was on time and very friendly. He didn't complete the pre- purchase review because he determined the car had failed after inspection of the suspension, cooling inspection and noting fluid leaks ( He didn't clarify if the leak residue is from a current issue or residue from a past repaired). I also specifically asked for an explanation of the indicator lights on the dash he did not address the lights on the dash, hopefully the indicator lights will be included in his report.
Jason is very good at his job. His performance was outstanding!! He kept me informed as to what he was doing, and if there were any issues to be concerned about, he informed me!! He is an excellent technician.....
Carlos was very knowledgeable and did the job right on schedule. One item needs clarification; If your company recommends you replace something and it turns out that it does not need replacement. You should not replace it just because you erroneously recommended it. and if you do, you need to reimburse customer for your error. I think Carlos was doing what he was instructed to do thus not sure how to avoid your "wrong" recommendation or keep a job from getting done/installed unnecessarily.
This was the first time I had used Your Mechanic Kirk was very knowledgeable and friendly. He arrived on time and did a very thorough job. He left me with a very good feeling about Your Mechanic and I will be calling again.
Kirk is awesome and he is the guy you hope shows up to service your car. I was super interested in how his professional diagnostic computer worked and he let me use it. How cool is that? I highly recommend Kirk.