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Tien at YourMechanic

Tien

Ratings
(903 Reviews)
Experience
22 years

AMOUNT PAID

$147.51
by Ben from Berkeley, CA 94705

Tien was great, but the app/business made two errors. A. You switched mechanics on me at 9pm the night before. Tien was unaware of this switch and couldn't make it to my house in time when he found out the next morning. I understand you expect your mechanics to be responsive, but that's unrealistic...consequently the customer paid for it. B. A customer support rep reached out, with what I believe is an automated email, asking why I signed up but did not book an appointment. I had booked an appointment; this showed disorganization and hurt brand equity. All-in-all if Tien hadn't been awesome, quick, courteous my experience would have been very different. Positives: Very convenient service. I feel it should be cheaper with the reduced overhead of a mechanic shop, but with discount was very fair. Effective and quick, no hassle. Negatives: Y'all need a redesign on web. Haven't seen app, but web is kinda 2005-ish. Thanks for the oil change and I'll recommend y'all (and Tien) to some folks. Live long and prosper.

SERVICE

Alternator

AMOUNT PAID

$567.34
by Serena from Berkeley, CA 94709

Tien's been a great mechanic! I've had him work on my car for various problems and he's been able to fix them each time. He went above and beyond the call of duty, highly recommend!

Gary at YourMechanic

Gary

Ratings
(225 Reviews)
Experience
26 years

AMOUNT PAID

$532.95
by Kevin from Berkeley, CA 94703

I have used Gary in the past and loved him and his work, so i will continue to use Gary. Thanks so much.

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Berkeley Mercedes-Benz Service Rating

Average Rating

5/5

Number of Reviews

8

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Answers to common Mercedes-Benz questions

Car not going even with gas pedal all the way down
Answered by Tyler
If by "won't go" you mean the car doesn't have any acceleration, then the vehicle could be misfiring to a point of failure. If multiple cylinders are misfiring all at the same motor won't expel enough power to efficiently move...
Suspension problems with car.
Answered by Robert
If your front suspension suddenly fell to the ground then something broke on the suspension. You either have a coil spring or possibly a ball joint that needs to be replaced. The vehicle would need to be put in the...
Problems with convertible top and power seat
Answered by Ferdinand
Hi there. Sounds to me that your vehicle's top is a bit off track. This is the same concept as a window being off its track. It will neither close or open all the way. To ensure precise diagnosis, have...
Car has oil leak around middle of engine
Answered by Ferdinand
Hi there. An oil leak can be a very frustrating ordeal to go through. There are Many types of oils in your vehicle including, engine oil, power steering fluid, transmission fluid, and also coolant. To ensure proper diagnosis, I would...

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