Joseph was friendly and personable. He worked on my Ford E350 Econoline. He experienced some problems getting the right alternator from O'Reillys, O'Reilly's gave him 6 alternators, all of them the wrong one. He was late to the service appt , and when I called, he told me we would have to reschedule for next morning The following day he removed my alternator rapidly and then told me he would return with the right alternator, especially since he had the old one to make a comparison, this was about 8:00 a.m.. It was 3:00 when I decided to call him. I called the number and they told me Joseph left a message that he would be unable to finish the job do to unforseen circumstances. I became a little upset after this because he had my alternator and just stated he could not finish. The person on the phone told me she would find out what was going on and call me right back. She never did. I called again and got a very helpful woman, who gave me a $25.00 discount and told me she would find out what was going on, she didn't call me back,but Joseph did and said he was on his way and be right over. He showed up and put the new alternator,belt tensioner, and serpentine belt within minutes. I don't know why Joseph didn't call me himself and let me know what was going on, he is a really nice guy and I do not understand it. I would let him work on my vehicle again, but I would make sure to call him, every hour.