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Scott was so kind, professional, and thorough. We had some lovely conversation and I could tell he was genuinely invested in the safety of my family with his comprehensive evaluation of our vehicle. Anyone in the Phoenix area would be fortunate to have their car or truck in his hands. Thank you, Scott!!
Scott arrived on time and did great work while communicating with me about what he was doing.
Diego is extremely professional and an expert. I recommend him for any work related to BMW's.
Matt was great! He was patient and extremely helpful in explaining the issues with my window regulator. A part had been ordered by Your Mechanic and unfortunately twice it wasn’t what we needed to get the job done but Matt offered excellent customer service and made sure that we got exactly the right part and fixed the issue in no time, even though he had to come back three separate times to get it done!! We would use him again anytime!
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Matt is an expert with vehicles. He is worked on my BMW. I recommend Matt.
My name is Brian Jones, and first, I would like to say, I'am a Veteran and I hope that still holds some weight in my country...Having said that I would never lie or mislead my fellow country men ...The guy was hands down on point from start to finish...As a BMW owner we love our cars but Dealer prices hurt...Well Micheal came to my house totally trusted him changed out my motor mounts half dealer cost .....and now my car is smooth as glass they even take pictures of your parts, and every detail of your car, there is nothing to loose, and all to gain by calling them ....I have a detailed report of a few minor things I need to replace all included with your service ....I'm going to use them from now on
I was nervous when first considering trying this service with my BMW. But I found the service very reasonable. Michael was a no-nonsense, straight forward person with my job. He showed up early and the whole event took just a little over an hour. I would definitely try this again for any future repairs and/or service. Thank you!
Benji arrived about 15 minutes early, which was a nice surprise. He asked me to describe the car's issues and it was immediately clear that he was an expert and was very experienced with high-end cars and electrical problems. Even though he quickly diagnosed the crux of the problem(s), he still took the time to check and rule out (or in) other potential sources and related system failures. This type of analysis never seems to occur at dealerships--instead, they jump to a conclusion (usually the most expensive) you are stuck with. The problem isn't solved or fully solved or some new problem crops up, and they explain why you now need to get more things done as well even though they supposedly weren't wrong with what they "fixed" first. Benji's approach was nothing like that. He was straightforward, logical, honest and smart. I also like knowing who is working on my car--which dealerships don't usually do. Instead, they put a "service advisor" buffer (and BS-er) between the car owner and the person actually doing the work--which leads to miscommunication and dissatisfaction. Customers don't need some bogus translator as though the techs can only speak in russian or some obscure language. Benji also showed me some of the read-outs he got as he tested things--which was helpful too. He understood the car's computer system and coding too--which is not simple in an M6. I would trust Benji with anything from a beloved 20yr old family volvo or pick-up truck to a Bugatti.
Great guy, and very knowledgeable. Happy to explain everything to me and show me what the issues were.
Extremely qualified and articulate . Very knowledgable regarding my BMW. Highly recommended.
Alex is a true professional.
Joel was great. Everything was handled to completion. I look forward to having Joel address any other auto needs.
Went above and beyond what was required to get the job done, excellent service
Cool guy to work with. Very fast and effective car runs great. Thanks Roberto!
Very friendly and respectful
Jeffrey did an excellent job and my car is running smoothly after replacing my front struts. Thanks Jeffrey!