I have been an automotive technician since the year 2000. I'm ASE Master, GM Platinum, Chrysler/Dodge/Jeep/Ram/Fiat/Alfa Romeo Level 3, Mercedes-Benz, and BMW Certified, among others. The point is I'm skilled and experienced with all types of Domestic, European, and Asian vehicles, and whatever the issue may be, my customers can count on me to get it solved!
Diego showed up early introduced himself and was very professional. He completed the work fast and cleaned up after himself. Diego inspected the car and told me what was needed.
My experience with the mechanic you guys sent was great. He was really thorough and did not have a problem explaining anything regarding how he was going to resolve my car overheating issue. However, I did have a problem with the company that recommended him because those guys did not do a good job of communicating with the customer about resolving issues when it came to parts. I felt that me as the customer had to call you guys on three occasions asking each representative the same question about how long it was going to take to get the parts to fix the car after it has already been torn apart. The first two representatives said that were going to call back with the information regarding completing the job, but they never did which mad me call you guys again. The third representative, Mr. Paul Lugo did a fantastic job with setting me up with an appointment for mechanic to come back out to complete the job. He was really helpful in getting with the parts department to canceling out the parts ticket because I had to find my own parts for the car. In conclusion, I hope in the future when you guys get the parts wrong for the customer car that you guys do a better job in correspondening with the customer about when parts will be available and when the job will be completed.
Diego was knowledgeable, with superior communication skills and excellent customer service. Work was completed on time and I appreciated Diego ans his thoroughness. Thank you
Diego was very personable and seemed to have good knowledge of auto mechanics. Unfortunately he was unable to repair my issue but it is more of a problem that needs to be taken care of in a shop.
Very nice and straight to the point! After he finished my car, we spoke for about 10 minutes, and he gave me pointers, and explained WHY certain things sounded like that and WHY I would need to get x,y and z fixed. Very knowledgeable.
Great Mechanic! Diego was very helpful, precise, professional, and knows what he is doing. He replaced a front wheel bearing on our 2009 Prius in less than 2 hours. Car is driving wonderfully. Would recommend his services to friends and family without hesitation.
Very helpful and was able to handle things fast. Kept me updated the entire time. Great experience!
Was on time, every time. Diego was friendly, professional, and is clearly a skilled technician. Diagnosed my problem in less than 15 minutes. Didn't try to sell me on anything I didn't need. Front door service without the hassle of upselling, travel or towing...and the price was very fair. I definitely recommend Your Mechanic and Diego.
Diego was great, immediately diagnosed the problem and quickly made the repair needed. He was very friendly and gave me vauluable advice for taking care of my vehicle in the future.
Diego showed up 15 minutes early. I got a text when he was on his way and another when he arrived. He quickly determined the problem and continued to run tests to ensure there were no other issues. He was honest and professional.
In about an hour Diego was able to diagnose a problem the dealer couldn't find after having the car for over 5 days. He is very professional and I was very happy to have him work on my car and would recommend him to everyone I know!
To be quite honest, Diego is the best BMW mechanic that I've used in Phoenix...Bar NONE! I have several people waiting to hear the outcome of my experience and I will most definitely, and have already, recommended Diego. Thanks again for working on my car!
Showed up on time (earlier than expected). Did the job in timely manner. Cleaned up after himself. Was courtesy, knowledgeable, and friendly.
Diego was prompt and eager to help inspect my vehicle. He was thorough in his inspection and gave good advice.
Arrived on time. Was very professional. I would definitely recommend him.
Fixed the problem fast at my home. Not expensive. Professional, polite and on time. Thank you
Diego was excellent to work with! He was early to my appointment, personable, and very informative.
Good job cool guy need part fuse box thank you
You should clone Diego and use him for all service requests. He's a really cool, up-front and honest guy.
Very professional and competent. Did a great job. I recommend him highly and will use him again.
Did great job arrived early , top notch work as well would recommend to my friends and family
Perfect work again .. Your Mechanic only has the best people and mechanics. Will use again!
Very professional. Polite. Honest. I will definitely book all my appointments with him!
The only downside was showing up late from the scheduled time. Everything else was very professional.
Very professional and thorough.
Great service well organized. Trusted mechanic.
I wasn't there but via phone I was very happy.
On time, quick, thorough