by Allie from Portland, OR 97230
I am incredibly happy with Russell. I had scheduled a pre-purchase car inspection for the following day. About an hour before the scheduled time, Russell called me personally to let me know he had finished a job prior and was covered in oil and grease, out of courtesy he said he could come, but didn't want to get the car dirty etc. and proposed coming later that evening to another location which was about an hour away from where we had originally booked it.
He showed up on time at our agreed upon rescheduled time, and was prompt to give me a call when he had finished the inspection. He told me the car needed spark plugs and was running rich- and went over the possible reasons as to why from minor to major and suggested I get a second look with a diagnostic and have Acura throw the scanners on it to see what they could tell. Overall he treated me with respect, patience, and gave extremely good detail. I ended up going with his recommendation of having it looked at a second time, and the auto shop the seller of the car took it to, was the worst experience I had ever had with a mechanic who contested the car was not running rich nor did it need spark plugs. After having to argue like that with Honest 1 auto (in Gresham), and noticing the stark differences in how I was treated with an auto shop vs, Russell (I mean- he treated me like his own kid!) - I will 100% use Russell again in the future. I ended up purchasing the car, and Russell's work helped me negotiate a lower price. Thank you again Russell- it was a true pleasure!