by Andrew from Los Altos, CA 94024
I am deeply frustrated with YourMechanic company. I was charged $75 for the inspection and that was NOT applied towards a fix job of the brakes. I have called 4 times to discuss this. The first time I talked with the Customer Service rep. and he said that my contact person would call me back. Nobody called. Next day, I called and left a message and phone number. Still no return call. Next day left another voice message. A day later still no call. Just called and left a 3rd message. Today is now Friday and this has been going on since Monday. I deeply regret having recommended this company "YourMechanic" to family and friends. If this issue is not resolved to my satisfaction, I will certainly notify EVERYONE to NOT (at any cost) use or call YourMechanic to have work done on a car.