by Oliver from Los Altos, CA 94304
I had an oil change, filter change, and diagnostic done for my car, and it went decently well. The problems that occurred were understandable, and though they did affect my opinion of the experience, I would probably use the service again if I do have enough time and the price is right.
While Whitney was late to the appointment, he made sure to contact me by telephone in order to make sure I knew what his ETA was and why he was late. I wasn't pressed for time so it didn't matter to me that he was late, but I can see how this would negatively affect someone's plans. Outside of that, there was some problem with my address as well, but he was still able to find me eventually. I'm glad that he came to the appointment at least, and though there was a problem with the electronic app when he tried to remove the oil filter, he honored the original price quote and did the work that I had requested for the same price.
Because of these few things, I felt that the experience itself could have gone better, but the work was done and he properly diagnosed other problems with my vehicle. I had already gotten some information about my car from another place when I bought it, so it improved my opinion of his trustworthiness as a mechanic when he diagnosed the same things. Having a second quote was helpful, and knowing that someone who has already taken a look at the car would be able to service it again is helpful.
Overall, I think Whitney knows what he's doing as a mechanic, and maybe he just had an off day when it comes to scheduling and waking up/being on time. Thanks Whitney, for doing the oil change and filter change for me through yourmechanic.