Customer:(###) ###-####toyota [prius](/topics-prius/)

Hello

Hello and thank you for using JustAnswer. My name is \*\*\*\*\* \*\*\*\*\* I will do my best to assist you. During this conversation you will be given an automated offer for a phone call. You may accept or decline that offer.I don’t personally offer this service so if you take this another tech may call I’m sorry that you’re having trouble with your vehicle. I will do my best to help you resolve them. Please understand that I do not know your knowledge or capabilities so I may need to ask questions to find out basic information to help solve your specific problem. My aim is to give you the best service possible and to help you. If you have any questions or concerns, please don’t hesitate to let me know. Sometimes it may take a moment for me to respond because I may have to look up information about your concern. I appreciate your patience and will provide responses as soon as possible. Does you remote not turn the alarm off by clicking the red panic button 2 times quickly

That was part of the problemNow the car will not start at allThe alarm goes off randomly and it doesn't stop with the remote..just by itself after a while

HI Ok, do you have a voltmeter to check the voltage of the 12v aux battery as it can cause these issues if weak

NoIs this thebattery from the remote?I just bought the batteries

HI No, this is the 12v auxilliary car battery. NOT the hybrid battery, but the 12v auxiliary battery - it is mainly for starting, accessories, alarm. And if it is weak, it will cause the issues you are having

It started that i got home turned off the car and locked it and then after about 30 seconds the alarm just started going offI understand what you are saying but i have no idea about how going about doing anything the car was working fineUntil i got homeNow it wont even start

HI Ok, if you are unable to work on a vehicle including checking the battery, you will need to either call a mobile mechanic or have it towed to a shop. If you have a neighbor with jumper cables, you can try jumping the battery. it is located at right rear of the trunk/cargo area below the floorboard.

I will try...hopefully it will atleast allow me to park my carnot have the alarm go off all night

HI If you are not able to try and jump it, see if a neighbor can at least disconnect the negative battery cable from the 12v battery. This will ensure it does not go off all night

Great thx

you are welcome

Did not work....Now what?How do I get my car out of the way???

HI Removing the negative battery cable did not stop the alarm?

No more alarm.for the kast few minutes anyway..the car will not start or move it is in the middle of the driveway/sidewalkJump starting didn't work

HI Alright, then it will need to be scanned for fault codes and some testing of the immobilizer system and starting system to determine the fault

Are you sending someone over ASAP??What a waste of time!

HI we are not a mobile repair service or shop. This is a service for professional advice on diagnostics, testing and repairs. I will be happy to walk you thru it, but you have an electronics problem and dont have a voltmeter, which is required for this type of problem.

then you'll walk me through all the electronics and mechanics to fix it...Thanks...hard pass...nice service though..shame on me that i fell for it..good night

good night