Q: Left front strut makes clanking sound when driving over bumps

asked by on

I had told the dealership that I could leave my car for only one day, but they kept it for a week and refused to let me take it. They said they wanted to paint it when I told them not to. I asked, but they avoided telling me where they were painting it. When I did finally get it back, 56 miles had been driven on it. All my radio stations had been changed and it had a very low MPG. So they had been driving around in ‘my’ car!!

It has a loose lining panel in the area where the left rear strut is and the strut clanks when I drive over bumps. When I returned my car, the dealer ‘did’ hear the clunk noise and said it was the brake. When I went back to pick up my car, they said they had ordered the wrong brake and laughed! I called them two weeks later and they said it would be in the next day and laughed again. They did install the brake, but the clunking noise is still there. I proceeded to go to two other dealerships for 2nd/3rd opinions but neither of them could hear the noise. So I put an action cam in my car and made a video from inside the suspension. After “eight” service calls, finally they replaced the strut and fixed the clunk. But I have additional problems like the sagging to the driver’s side, a super high frame in front and several others. My question is: am I not communicating with these mechanics and can you make suggestions so I will be treated better when I go to have more problems fixed?

Without knowing a bit more backstory, I can only make assumptions. It is unusual for a dealership to want to paint a car unless there is a paint recall or the vehicle was damaged in some way. If the vehicle was damaged it could explain what is going on, but that is only speculation. Communication is key in this sort of event. The best thing I can suggest for this type of problem is to contact Mazda North America and talk to them. They are able to find out any work that was done at the dealer and why. If you need to get an independent mechanic’s opinion on this, a certified technician from YourMechanic can come out to your home or office to give your car a comprehensive inspection of your steering, suspension, and brakes in order to have the proper repairs done.

Was this answer helpful?
The statements expressed above are only for informational purposes and should be independently verified. Please see our terms of service for more details
  1. Home
  2. Questions
  3. Left front strut makes clanking sound when driving over bumps

Get an instant quote for your car

Our certified mechanics come to you ・Backed by 12-month, 12,000-mile guarantee・Fair and transparent pricing

Get a quote

What others are asking

Q: I raise the strut assembly by put the jack under the ball joint to get the sway bar out of the way.

Hi there. The tire is tilted inward for the Camber alignment is not adjusted. I recommend adjusting the alignment to where the tire is somewhat straight and the tire tread is flat on the ground, then seek out a professional,...

Q: For a 1992 Miata cruise control module what is the difference between X4T354891 and X4T354891M?

Hi Glenn. Thanks for contacting us tonight in regards to your Mazda Miata. Unfortunately, we're unable to access these part numbers to provide you with relative data about the differences. Perhaps if you were to send us a link to...

Q: Rattle/banging in front end over bumps?

Hello, thank you for writing in. Tracing down a rattle can be frustrating. It takes a process of elimination, and tests to every part of the suspension, steering, and wheel assemblies. You are correct in wanting to test the control...

Related articles

How Do Power Car Windows Increase Passenger Safety?
Power windows are responsible for approximately 2,000 emergency room visits every year. When a power window closes, it exerts enough force to bruise or break bones, crush fingers, or restrict an airway. Though...
How Long Does a Distributor O Ring Last?
The distributor is part of the ignition system in your vehicle and its purpose is to route high voltage from the ignition coil to the spark plug. The spark plug then...
How Long Does a Heater Control Valve Last?
Keeping the right amount of coolant in a car is essential in keeping the engine at the right temperature. Failing to have the right amount of coolant or even bad elements...