Skip the auto shop - Our mechanics make house calls

Q: Left front strut makes clanking sound when driving over bumps

asked by on

I had told the dealership that I could leave my car for only one day, but they kept it for a week and refused to let me take it. They said they wanted to paint it when I told them not to. I asked, but they avoided telling me where they were painting it. When I did finally get it back, 56 miles had been driven on it. All my radio stations had been changed and it had a very low MPG. So they had been driving around in ‘my’ car!!

It has a loose lining panel in the area where the left rear strut is and the strut clanks when I drive over bumps. When I returned my car, the dealer ‘did’ hear the clunk noise and said it was the brake. When I went back to pick up my car, they said they had ordered the wrong brake and laughed! I called them two weeks later and they said it would be in the next day and laughed again. They did install the brake, but the clunking noise is still there. I proceeded to go to two other dealerships for 2nd/3rd opinions but neither of them could hear the noise. So I put an action cam in my car and made a video from inside the suspension. After “eight” service calls, finally they replaced the strut and fixed the clunk. But I have additional problems like the sagging to the driver’s side, a super high frame in front and several others. My question is: am I not communicating with these mechanics and can you make suggestions so I will be treated better when I go to have more problems fixed?

Without knowing a bit more backstory, I can only make assumptions. It is unusual for a dealership to want to paint a car unless there is a paint recall or the vehicle was damaged in some way. If the vehicle was damaged it could explain what is going on, but that is only speculation. Communication is key in this sort of event. The best thing I can suggest for this type of problem is to contact Mazda North America and talk to them. They are able to find out any work that was done at the dealer and why. If you need to get an independent mechanic’s opinion on this, a certified technician from YourMechanic can come out to your home or office to give your car a comprehensive inspection of your steering, suspension, and brakes in order to have the proper repairs done.

Was this answer helpful?

Need advice from certified mechanic? Get help now!

Over 1000 mechanics are ready to answer your question.
The statements expressed above are only for informational purposes and should be independently verified. Please see our terms of service for more details

Get an instant quote for your car

Our certified mechanics come to you ・Backed by 12-month, 12,000-mile guarantee・Fair and transparent pricing

Get a quote

What others are asking

Q: Mazda MX5 vs. Mazda RX8

It depends on what you want. RX8's are a screaming car that run around and have these rotor engines that blow up, which they still haven't fixed. But Miatas are known as a lady's car. They can last a long...

Q: Can a shop repair one side struts only or do they have to do both front

Technically, it is possible to have just one strut done at a time. But, I don't know of a single mechanic that would advise having one strut done. Struts are replaced in pairs for several reasons, the most important of...

Q: Sports car stalls/quits in hot weather on side streets

Hello there. Many different faults can cause the vehicle to stall only once hot. The most likely is the battery, fuel pump, fuel filter, battery cables, ignition switch, or various sensors. It would be helpful to know how often this...

Related articles

What Causes Hoses to Leak?
While the largest part of your engine is mechanical, hydraulics plays a significant role. You’ll find fluids at work in a number of different areas. Your car's fluids include: Engine oil Transmission...
How Long Does a Heater Control Valve Last?
Keeping the right amount of coolant in a car is essential in keeping the engine at the right temperature. Failing to have the right amount of coolant or even bad elements...
How Much Does a Mechanic Make in Vermont?
Automotive technician jobs in Vermont have an average mechanic salary of $37k, with some mechanics earning a salary of $53k.