I booked him based on good reviews from lexus owners. He showed up on time and changed the spark plugs within an hour. He, at least to my viewpoint, is all business (focused and quiet). But when questions are asked, he stops and answers with manner. I will book him again in future.
Alenn was amazing, showed up on time extremely professional, honest and extremely pleasant. Recommended only the services the car needed did not recommend anything additional that the car did not need. Extremely satisfactory experience