by Matthew from Las Vegas, NV 89148
The entire experience with Richard was very pleasant, and I feel confident that my wife will be safe and free of mechanical issues driving her car when he finished. As other reviews mentioned he was a little early and had completed his preparatory work before his appointment time. I decided to work from home so I could be available if needed. I was a bit late meeting him outside due to my obligations. He let me know that he understood and had a calm demeanor that felt very sincere. My wife went to meet him before I was available to confirm the scope of work requested. After hearing from her why we wanted to have the brake pads (both drum and disc) replaced, he let her know that drum brakes often wear more efficiently and require replacement less often than disc. He told her that he would drive the car for a little while and inspect all of her brake pads to determine if we really did need all of her pads replaced. By the time he had returned I was able to meet with him and ask some further questions and let him know I was also very interested in any other potential issues he may find. He let me know that an inspection was a part of the service confirming what I had read on the website and that he would be diligent in looking over the car. As we conversed he was beginning to remove the wheels and hubs to expose the drum brakes in the rear. As we neared the end of our short conversation he had the brakes exposed and was able to show me with his brake pad gauge that the pads were not in critical need of replacement, possibly saving me the cost of parts and labor on this visit if I wanted to do it closer to their end of life. I asked what the minimum recommended pad thickness was and he was able to respond without hesitation. Since the drum brake pads were about midway to requiring replacement, I decided that it was best to do them during this appointment while I had the help of someone knowledgeable and with the proper tools. After this initial exchange he let me know he would inform me when the job was complete and review anything he found that required attention. He worked quickly and quietly from that point, and I passed by him on the way to run an errand. His attention was entirely on the task at hand and his work space showed the signs of organization that comes as a result of experience. After he informed me that the work was complete, he apologized that it took him longer than he had expected. If he had gone past our scheduled end time it was by a very narrow margin and I had not noticed. At no time did he seem to lose his composure while interfacing with us, or seem as though he need to hurry to be somewhere else. He was very focused on providing the proper care for our vehicle and wanted to see that the job was done correctly. He was sure to inform me of the results of the inspection as well and directed me to review my email for a more detailed report. Since he had given our car a good bill of health his overview was brief but touched on the important parts of his inspection. The detailed report was what I had expected, a breakdown of what areas and components he reviewed and a specific score he listed to represent their condition. I wanted to leave a detailed review of my experience so people could make an informed decision about Richard. My opinion is that Richard is the type of professional that the service industry needs more of. I dread the search for a reliable, friendly, and technically proficient mechanic every time I move. This is the easiest experience I have ever had finding the right person to care for my family's vehicles. If you are looking for the same combination of traits in a mechanic to service your vehicles and value not having a logistical nightmare trying to arrange work at a shop, potentially having a difficult time getting to one, I would recommend you request Richard. He is an excellent exemplar of his trade and a reminder to the service industry of the trust and values that build repeat business. I will be requesting Richard as long as I remain Las Vegas for any service I require.