by Susan from Pearland, TX 77584
I was driving to an out-of-town conference when my brakes started making a terrible scraping sound. With YourMechanic, I was able to leave my van with my father and have the brake pads fixed at his house without missing my conference--or having to inconvenience my father by asking him to take the van to a shop. After scheduling Joseph, I messaged him via the YourMechanic website with a couple of questions. He was prompt and helpful in his responses. My father said he was on time, very friendly and communicative about the problem. He finished in about an hour and messaged me before leaving. Since I wasn't actually there myself, it was great to be able to confirm that all was well with the rest of the braking system before he left my parents' house. It was such a relief to get the brakes fixed before traveling back home without missing my conference or inconveniencing anyone else, and it was very reassuring to know that a mechanic with very high ratings and years of experience would be taking care of my van and courteous and friendly to my father. I'm really pleased with YourMechanic and Joseph!