I've been a technician since 1994 and am ASE certified. I've worked at Jiffy Lube, Mieneke, and at an independent shop. I have experience in everything from preventative maintenance to heavy equipment. I enjoy working with people and helping to resolve any problems your car is having in a timely and professional manner.
Joseph notified me about 30 minutes before that he was running late but as soon as he got here he got to work. He came out to replace my serpentine belt and determined that my water pump was also bad. He patiently waited while I went to purchase the water pump, which turned out to be the wrong one. He then waited again, while I took the bad water pump with me to get the right one. I was very impressed with both his patience and work and will definitely use him again and refer everyone I know.
I am so happy with Joseph and YourMechanic.com. My moms car needed new tires so I replaced all of the tires. Once this was done the steering wheel would shake when going faster than 35mph. Discount Tire said she needed new struts at a cost of about $800 to $1000. So she took it to a mechanic shop and they said no, she needed a driver side CV joint which would cost $300 to $400. I decided to sign her up for YouMechanic and they came out this morning ready to do a CV Joint for $323. Well guess what ,Joseph does his inspection first and said you don't need a CV joint you only need a tie rod replaced. Cost only $160 !!!! This was wonderful news after being told a $1000 repair from mechanic shop down to $400 with another mechanic shop, neither who made a correct diagnosis. Joseph is able to correctly diagnose the issue and the issue is repaired for $160 I now know who I will continue to use if I want the truth !
Joseph was awesome. He had very good knowledge of my 535i. He gave me suggestions regarding things to look for in the future. He was not pushy or trying to up self but very efficient and considerate. I have recommended him to a neighbor. I will definitely be a repeat customer.
I have a 2011 VW Jetta which had the check engine light on. I booked online and Josephs came to my home on time. It took him about 10 min to find out the problem. He suggests me to ask the dealer as he thought there was a recall about the problem, which is nice to save me some money. Anyway, Josephs did his job well. Thank you!
Job was done only 2 days ago. So far all seems well. Joseph came at the exact time and finished the job earlier then expected. My only suggestion would be, use paper under the car so the garage, driveway is left clean and free of oil, grease, etc.
Joseph is excellent! Texted to let me know he was on they way, and arrived just like promised. He was very familiar with car, and offered good maintenance advice. Will definitely use and recommend Joseph for future service!
Courteous...advised me when he was running a little late. Located the problem and advised when he would be back with part to fix it.
Joseph was great he was very professional and very knowledgeable about his job I would recommend anybody to him and I will be using him again thanks Joseph
He showed up exactly on time and explained everything he was going to do. I even had a problem after he fixed my car and he came back immediately to help solve the problem. Great service!
Joe arrived 40 minutes early and got to work right away. I know a little bit about mechanics and could see immediately he had plenty of experience and knew his stuff. He did the job in less than the allotted time and very cleanly. Tested the car to see the job was done properly and left the place as clean as he found it. Kudos for an excellent job and even better mechanic! I'm sure to request him again for my next job!
I was looking into traveling quite far to purchase a vehicle and was wondering how I could ensure it was sound and worth the trip. That's when I came across Your Mechanic. Joseph was able to go to the lot and inspect the vehicle for me. While there, he discovered some leakage as well as a transmission on its last leg. Joseph saved me a trip (which would have been more than the cost of the pre-purchase inspection), and his advice, backed by his experience, was incredibly sound and trustworthy. I genuinely appreciated his kind honesty and personal opinion!
Knowledgeable Technician, Courteous and easy to get along with. Very enthusiastic about his work. Customer satisfaction is his mantra. He returned with an auto part which was not given to him initially. Order clerks and customer reps need to do a better job as regards customer experience. diligent technicians like Joseph cannot carry the entire weight of your enterprise on their shoulders. Irrespective of the strong brand proposition and value compelling argument, any business could be replicated. Please refine the customer experience at the customer representative level of interaction, if Brembo pads are stated as being used, please ensure the technicians get the right part. This is an ethical and integrity requirement to ensure the long-term profitability and sustainability of your business
Joseph arrived early, made sure he was repairing the right problem, and did a good job fixing it. He was very courteous.
Personable, timely, professional & knowledgeable. Provided additional insight on vehicle fuel system. Performed extra work to insure optimal performance for repaired area.
Joseph is an all around great guy with enthusiasm and a positive attitude. My appointment was originally scheduled for 3:15pm, we had been messaging throughout the day as he was settling the few concerns I had about the upcoming service. Turns out that he was able to come to me 2 hours early! In fact, he beat me to my house. Friendly guy with a evident joy for what he does! I can not say enough about how impressed I am by his service. Did I mention he completed the job in one hour when it was expected to take 3+ !!!!?? I know where my business is going for the forseeable future no matter what the issue may be, I just hopoe he doesn't mind :)
Joseph showed up on time to replace my faulty starter which had previously been installed by Your Mechanic. While I was frustrated with the customer service department I couldn't take it out on him. He had the part installed within 15 minutes and I was ready to go. He was very informed and well taught on how to troubleshoot issues as my vehicle was flooded with no codes showing what was wrong & he knew a trick to determine the answer, got me up and on my way. :-)
Great communication with me prior to the appointment and throughout the inspection. Joseph was even willing to answer some questions a couple days after the inspection. I would be happy with him doing additional work for me in the future.
Joseph was very kind and knew everything about the problem with my car .I will highly recommend him to my friends and family.the service was done in a timely manner. Thank You.
Joseph was both early and friendly. While he was early he did not pressure me to begin right away and offered to wait until the appointment time if I wanted. He didn't try to suggest anything else needed to be fixed and he had a great easy attitude. I will Definitely use him again if I need this service as long as he is with it.
Joseph was very timely and thorough. By the end of our visit, we knew exactly what our next step in repairs would need to be. He provided a very detailed, easy to understand report that is very helpful. We've already booked Joseph to return to make his recommended repairs.
Joseph was prompt and efficient. Despite having to return to the parts store to replace defective part he finished the required services in a timely manner. Thanks, Joseph!
Joseph is great. He is on time and even earlier than expected. My car has a stubborn bolt that wouldn't open for him to change the belts. He didn't give up and his persistent efforts fixed the problem after getting a more powerful tool. I am greatly appreciate that he tried to do the right way by coming back with the right tool.
Joseph was professional and showed up on time. He explained everything to me in a way I could understand. He worked quickly and let me know some things I should follow up with but was not pushy.
Joseph is outstanding for being knowledgeable and hard working. He went the extra mile to get the job done and impressed us even more when he came back to follow up immediately after the check engine light came on. He doesn't just do guess work, he fixes your car. Good job.
I paid for a pre-purchase inspection, and he found faults with the car, such as the a/c not working in all the vents which I didn't even notice myself. I rang him a few times with questions on the vehicle to ask for his advice, and he was so friendly and happy to help! The best mechanic I've ever dealt with!
Joseph communicated with me from the time he was on his way to when he had finished the work. Joseph was efficient and complete in getting the maintenance work done. So much so, he is scheduled to come back tomorrow to do some additional work.
Joseph arrived early for the appointment. He was friendly and courteous. His approach was efficient and methodical. The work was done thoroughly. When he finished, he provided an overall report of my car's status. I was pleased with the work and with his attitude. This was a great customer experience and it sets the bar really high for competitors. I will use this service again, specifically Mr. Smith, if needed.
Joseph was early, let me know that I did NOT need some of the work that I had scheduled and checked out my shocks for me. I have already booked him to do those repairs on Monday! This was, hands down, the easiest and best experience I've had with having my Jeep fixed. With over 224,000 miles, I have every intention of keeping his contact info on speed dial!