I've been a technician since 1994 and am ASE certified. I've worked at Jiffy Lube, Mieneke, and at an independent shop. I have experience in everything from preventative maintenance to heavy equipment. I enjoy working with people and helping to resolve any problems your car is having in a timely and professional manner.
Joseph was great he was very professional and very knowledgeable about his job I would recommend anybody to him and I will be using him again thanks Joseph
Joe arrived 40 minutes early and got to work right away. I know a little bit about mechanics and could see immediately he had plenty of experience and knew his stuff. He did the job in less than the allotted time and very cleanly. Tested the car to see the job was done properly and left the place as clean as he found it. Kudos for an excellent job and even better mechanic! I'm sure to request him again for my next job!
I was looking into traveling quite far to purchase a vehicle and was wondering how I could ensure it was sound and worth the trip. That's when I came across Your Mechanic. Joseph was able to go to the lot and inspect the vehicle for me. While there, he discovered some leakage as well as a transmission on its last leg. Joseph saved me a trip (which would have been more than the cost of the pre-purchase inspection), and his advice, backed by his experience, was incredibly sound and trustworthy. I genuinely appreciated his kind honesty and personal opinion!
Knowledgeable Technician, Courteous and easy to get along with. Very enthusiastic about his work. Customer satisfaction is his mantra. He returned with an auto part which was not given to him initially. Order clerks and customer reps need to do a better job as regards customer experience. diligent technicians like Joseph cannot carry the entire weight of your enterprise on their shoulders. Irrespective of the strong brand proposition and value compelling argument, any business could be replicated. Please refine the customer experience at the customer representative level of interaction, if Brembo pads are stated as being used, please ensure the technicians get the right part. This is an ethical and integrity requirement to ensure the long-term profitability and sustainability of your business
Personable, timely, professional & knowledgeable. Provided additional insight on vehicle fuel system. Performed extra work to insure optimal performance for repaired area.
Joseph is an all around great guy with enthusiasm and a positive attitude. My appointment was originally scheduled for 3:15pm, we had been messaging throughout the day as he was settling the few concerns I had about the upcoming service. Turns out that he was able to come to me 2 hours early! In fact, he beat me to my house. Friendly guy with a evident joy for what he does! I can not say enough about how impressed I am by his service. Did I mention he completed the job in one hour when it was expected to take 3+ !!!!?? I know where my business is going for the forseeable future no matter what the issue may be, I just hopoe he doesn't mind :)
Joseph showed up on time to replace my faulty starter which had previously been installed by Your Mechanic. While I was frustrated with the customer service department I couldn't take it out on him. He had the part installed within 15 minutes and I was ready to go. He was very informed and well taught on how to troubleshoot issues as my vehicle was flooded with no codes showing what was wrong & he knew a trick to determine the answer, got me up and on my way. :-)
Great communication with me prior to the appointment and throughout the inspection. Joseph was even willing to answer some questions a couple days after the inspection. I would be happy with him doing additional work for me in the future.
Joseph was very kind and knew everything about the problem with my car .I will highly recommend him to my friends and family.the service was done in a timely manner. Thank You.
Joseph arrived timely and went right to work. He was very thorough, took the time to explain what he was working on, showed me the faulty parts and did a great job! Based on my experience with Joseph I would highly recommend him and YourMechanic Services to everyone I know.
Joseph was awesome! On time, professional, efficient and very knowledgeable. I will definitely be calling him again. No comparison to dealing with a shop or dealership. I would add a star if I could!! :)
This was my first time using 'Your Mechanic". It was the best experience I have ever had. Joseph arrived early for the appointment, he got straight to work, he completed the work within the hour. I was very pleased with his professionalism and feedback on the work. I loved the convenience factor of this service. I would definitely recommend him to my friends and family. Great job Joseph. - Sundeep Patel
Joseph was both early and friendly. While he was early he did not pressure me to begin right away and offered to wait until the appointment time if I wanted. He didn't try to suggest anything else needed to be fixed and he had a great easy attitude. I will Definitely use him again if I need this service as long as he is with it.
Joseph has been quite professional and methodic. I'd definitely want to have him again if I need the service. He's one I'd recommend to my friends knowing his perfromance wouldn't embarrass me.
Very professional. Explained what caused the problem and how it would be repaired. Also pointed out other things that needed to be done. Glad I discovered this service.
Your wonderful customer service rep., Laa Laa, managed to book Joseph for an appt. later in the day. Thanks to both of them, I was able to finally get my car repaired after a big snafu the day before with Quentin, another mechanic. I was angry and very frustrated, but Laa Laa and Joseph made me happy and relieved. Joseph was friendly, fast and so easy to talk to. He finished the work quickly and it was obvious he knew his stuff. I will ask for him if I ever need your services again.
quick, and personable and explained everything well. Only got 4 stars because he talked to me about one issue but I wound up with 2 quotes.
Joseph was awesome...he came out in the rain and took his time to figure out the problem. I really appreciate the time he took even though he and his phone were getting wet.
Joseph was professional and showed up on time. He explained everything to me in a way I could understand. He worked quickly and let me know some things I should follow up with but was not pushy.
Joseph is outstanding for being knowledgeable and hard working. He went the extra mile to get the job done and impressed us even more when he came back to follow up immediately after the check engine light came on. He doesn't just do guess work, he fixes your car. Good job.
I highly recommend Joseph. He was early, got right to work and finished quickly. I had my brakes worked on. Completely painless. Didn't have to sit in a shop or arrange rides between my home and the shop.
Joseph is great. He is on time and even earlier than expected. My car has a stubborn bolt that wouldn't open for him to change the belts. He didn't give up and his persistent efforts fixed the problem after getting a more powerful tool. I am greatly appreciate that he tried to do the right way by coming back with the right tool.
I paid for a pre-purchase inspection, and he found faults with the car, such as the a/c not working in all the vents which I didn't even notice myself. I rang him a few times with questions on the vehicle to ask for his advice, and he was so friendly and happy to help! The best mechanic I've ever dealt with!
Joseph communicated with me from the time he was on his way to when he had finished the work. Joseph was efficient and complete in getting the maintenance work done. So much so, he is scheduled to come back tomorrow to do some additional work.
Joseph was early, let me know that I did NOT need some of the work that I had scheduled and checked out my shocks for me. I have already booked him to do those repairs on Monday! This was, hands down, the easiest and best experience I've had with having my Jeep fixed. With over 224,000 miles, I have every intention of keeping his contact info on speed dial!
Initially I have no idea that this kind of service exist like a house call. I was skeptical at first but my idea has changed. Mr. Joseph Smith arrived on time and ready to work. He was very informative and discussed with me what he was going to do. He showed me the materials and equipment to be replaced which you will not get to see if it was done at your dealership. The job was done within the proposed time and even made sure that my vehicle was clean. Gave me information on what is needed on the next service interval. Overall, I am happy with the service. I do recommend Joseph for your car maintenance need. I will use his service again.
Joseph was prompt and efficient. Despite having to return to the parts store to replace defective part he finished the required services in a timely manner. Thanks, Joseph!
Joseph was very timely and thorough. By the end of our visit, we knew exactly what our next step in repairs would need to be. He provided a very detailed, easy to understand report that is very helpful. We've already booked Joseph to return to make his recommended repairs.
Joseph arrived early for the appointment. He was friendly and courteous. His approach was efficient and methodical. The work was done thoroughly. When he finished, he provided an overall report of my car's status. I was pleased with the work and with his attitude. This was a great customer experience and it sets the bar really high for competitors. I will use this service again, specifically Mr. Smith, if needed.