by James from Sugar Land, TX 77479
David was selected by Your Mechanic to conduct a re-inspection after the initial inspection failed to disclose obvious cosmetic defects. David was thorough in both his inspection of the areas under concern, as well as re-inspecting the entire vehicle's condition in the event the first inspection failed to reveal less obvious defects. David confirmed the suspect cosmetic defects and I'm now working with Your Mechanic to resolve the disparity from the initial PPI conducted which should have disclosed such defects. As to David, he provided a thorough inspection, commentary via voice memos, and appropriate media for me to fully grasp the nature of the car - what should have occurred the first go around. I appreciate his professionalism and I look forward to resolving the disparity with Your Mechanic's customer response team. Things don't always go to plan, the true measure of a company's worth, credibility, and trust, is how they respond to customer's when things deviate from plan. I'm hopeful that Your Mechanic's leadership team will persevere and remedy this situation in a timely fashion. Thank you.