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Ok so I been to numerous mechanics and they would claim to fix it but it would still have the same problems. Robert came today and told me exactly what is wrong and it makes so much sense because my sister hit my fuel tank with her car and I now need a fuel tank replacement. I thought my car was ok because it had only a scratch but obviously not. Thank you so much your mechanic for getting me in touch with Robert great service!!!
Robert was fantastic!! He didn't mind me asking questions and he fully explained what he was doing and what issues he saw with my car. He really took his time addressing all my concerns. I would HIGHLY recommend Robert!
On time
Even though i was not there for the appointment the people who were there said he was professional, quick, and he fixed the problem. I will definitely use your mechanic and ask for Wesley again.
My experience today with Wes was very positive. He called me 30 minutes prior to my appointment to advise he was collecting the parts and then on his way to my home. He arrived for the appointment and introduced himself and then immediately jumped in to the work. I contracted him to repair a mirror on my car and replace my rear brake pads, which I had been informed by the mechanics at my usual oil place were in need of replacing. Now he could not repair my mirror; this is not his fault and I was aware of this prior to his arrival. The YourMechanic central office had called me yesterday, and followed up with me today, to advise that the only supplier of the mirror was the authorized Saturn dealership and they have ordered the part but that arrival is expected for this Thursday/Friday. Therefore I find no fault here as parts issues are outside their control (more so because I scheduled this appointment on Saturday). Regarding the brakes, shortly after taking off my tires Wes noted something important and had me come look, comparing the replacement brake pads with the existing ones. He advised that my rear brakes were easily at 50% life not the 30% or less that my oil guys claimed! So I asked him to check the front pads please in case they had meant that THOSE were what were in need of replacement. He put things back, checked the front, and then called me again. Handed back the keys and advised my front pads were in better shape than the rear! His honesty was refreshing & appreciated, his demeanor was professional, and the service as a result was exactly what I want from any service, auto or otherwise. He'll be back on Friday once my replacement mirror has arrived. I look forward to working with him again and I will likely continue to use YourMechanic and recommend it to friends who do not already have a preferred mechanic.
Good communication. He was waiting on a part to be delivered and let us know so we weren't waiting around wondering where he was. Work was quick and clean.
Very timely and totally professional. Friendly, well spoken and knowledgeable giving expert advice.
Patient and knowledgeable. Just a fantastic experience. Thanks Hugh!
Very knowledgeable mechanic
Nice man. Knowledgeable and very honest.