Jonathan communicated with me very well before and during the appointment - making sure I knew when he was coming which was helpful as I was at work. He explained things in a way that I could understand, and broke it down for me when necessary. He answered additional questions that weren't related to my initial service request and spent extra time with me to diagnose the problem and offer solutions. I will definitely be requesting Jonathan again for any future service requests and will be sure to refer him to friends and family as well.
After scheduling conflicts arose and the appointment had to be rescheduled to a later date than I'd originally wanted, Viktor called to let me know when he had an earlier opening and fit me in right away. That flexibility was super appreciated! After changing my van's oil, he took the time to explain a timetable and priority list of other work that needs to be done - giving me more information, showing me the actual issues in a way I could understand, and a sense of my car's needs that I had not gotten from the Honda dealership just a couple weeks before. He had a great sense of humor and was easy to converse with. Very happy with his service!