by Lauren from LA, CA 91606
Lucas was excellent. He was knowledgeable friendly; Lucas shared what he was doing to my car and why. I know a lot more about my car as a result of him coming to work on it. My Infiniti was a tall order: Lucas arrived at 11AM and stayed until about 5:30PM to finish. Upon completing the prescribed work, he showed me why a certain (previously insurmountable) issue was occurring, and asked to replace one final part. I said yes, after which Lucas made arrangements to go pick up the necessary part and return (he didn't leave until approximately 8PM). Then, the next day, Lucas contacted me again to let me know that a more updated of the part existed. He asked if we could schedule a time for him to come back and replace the part (ignition coil) one more time. Lucas goes the extra mile.