by Ruben from Fishers, IN 46037
He was a 1:45 late because of trouble with a BMW appointment before mine. He did call and let me know he was delayed. It was no issue as I was at work and not going anywhere. He got right to work and fixed the thermostat which was much more involved than I wanted to do. Observed him for a good 30 minutes, he didn't have to look anything up, knew exactly what to do, had the tools to do it, and got it done. He didn't leave a mess in the parking lot either.