I took my Acura MDX into the dealership after we got a fr...

I took my Acura MDX into the dealership after we got a freeze the lights started flashing and the car was not driving the same. They kept the call and did a full diagnostic evaluation and told me the timing belt was off. I replace...

I took my Acura MDX into the dealership after we got a freeze the lights started flashing and the car was not driving the same. They kept the call and did a full diagnostic evaluation and told me the timing belt was off. I replaced and did all repairs recommended. After we picked it up, the car was idling they are now stating that the motor mounts our cracked. Is this something that can happen during repairs? Mechanic's Assistant: How many miles are on the timing belt? Have you ever had to change it before? We bought the car used last year but there is 148,000 miles on the car Mechanic's Assistant: What year is your MDX? 2014 Mechanic's Assistant: Are you fixing your MDX yourself? What have you tried so far? No the dealership They fixed the timing belt the car is still shaking we paid 1800 and they now say the motor mounts need to be replaces for another 1300 Mechanic's Assistant: Anything else you want the Mechanic to know before I connect you? Is this something that they should have saw when checking the car or that can go unnoticed

Automotive Expert
Welcome to JustAnswer! You can ask unlimited questions to any of the 12,000 Experts! From doctors, lawyers, tech support, contractors, tutors, auto and boat mechanics, appliance technicians, veterinarians, accountants, appraisers, psychologists, engineers, heavy machinery masters, dream interpreters, and more, we've got you covered, 24/7. My name is \*\*\*\*\* \*\*\*\*\* I will be able to assist you. I’m sorry that you’re having trouble with your vehicle. Don’t worry though, we’ll be able to figure this out. Thank you for taking the time to let us help you out with this problem and hopefully we can sort it out quickly. Please understand that I do not know your knowledge or capabilities so I may need to ask questions to find out basic information to help solve your specific problem. Sometimes it may take a moment for me to respond because I may have to look up information about your concern. I appreciate your patience and will provide responses as soon as possible. No the motor mounts would not break during any repairs. These would only wear over time. The mounts are very strong and it would take an extreme amount of force to break them. If they are broken then they must have been cracking over time and they have finally failed. My goal is to give you the best service possible and to help you. If you have any questions or concerns, please don’t hesitate to let me know. If I’m not online at the time, I will respond ASAP when I get back.

Is a motor mount being cracked something that is pretty easy to see?
Automotive Expert
Yes you can see it very well if you're looking for it.

Originally should it have been in the diagnosis? Or you can’t really tell
Automotive Expert
If you're not looking for it then you probably wouldn't see it so I would say probably not.

Dose the dealership or who ever fixes the car, normally drive the car or check to make sure the problem is solved before giving it back to the customer?Do you know the cost to fix the front and passenger motor mounts on the Acura MDX 2014
Automotive Expert
Yes they should be test driving it before giving it back. It would cost around $1200 with parts and labor to replace these mounts.

Do I have any options with the dealership, since they told me the problem, I paid to fix everything they recommended and it's still not running right with out even more repairs? Or not really just have to fix what they say?
Automotive Expert
I would attempt to make them finish repairing it for free since you already paid to have something fixed. I don't think they will do anything but they may work with you on it.

I tried, they said no. Lol well I have never taken my car to the dealership in fear for up charging. Thank you for your help!
Automotive Expert
You're very welcome. I'm glad to help!

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