Noe was great. It started off a little shaky- the work order stated to replace a battery, and was told that he would first inspect to make sure the battery needed replacement, but he seemed like that wasn't communicated to him. I think he may have been a little agitated with that. Anyways, it turned out that the battery did indeed need replacing, as there was 0 electrical power in my car. Since we couldn't use the electronic latch to open the back hatch/door, where the battery is located, he thought that I might have to take it to the dealer. With a little luck and persistence, I ended up in the back area (folding down the back seats), opening some covers and poking around with my finger and found the manual release for the door- yay! Once that was found, everything was smooth sailing.