by Merry from Tulsa, OK 74107
Walter is a top notch mechanic. He does a great job. I would highly recommend him to anyone, any job, any vehicle. He's a 10 out of 10. He made sure all tasks were completed. Awesome mechanic. However, as far as the customer personal every agent wasn't good. Rosa and Julia are the only customer service personal I would ever speak with on the phone to complete another job. Both had empathy, great listening skills, effective communication, and compassion for their jobs. It could be heard. As for Jesus, Ceasar, Don, Kenya, Bianca needs more training with job coaches and should listen to my calls. They didn't listen to me and should have completed the tasks at the first call. Customer service personal are the first line of contact with the customer so everyone needs to be on the same page from the beginning, same verbage, same understanding, same information for the company. I can see Moblie Mechanics as a trend for the times , due to pandemics. People will need them to come to the house and work places to complete car mechanical needs. Thank you so much for your time. Have a great year and stay well. Sincerely yours Mary Hambright-Bender.