by Christopher from Denver, CO 80229
My experience today with Wes was very positive. He called me 30 minutes prior to my appointment to advise he was collecting the parts and then on his way to my home. He arrived for the appointment and introduced himself and then immediately jumped in to the work. I contracted him to repair a mirror on my car and replace my rear brake pads, which I had been informed by the mechanics at my usual oil place were in need of replacing.
Now he could not repair my mirror; this is not his fault and I was aware of this prior to his arrival. The YourMechanic central office had called me yesterday, and followed up with me today, to advise that the only supplier of the mirror was the authorized Saturn dealership and they have ordered the part but that arrival is expected for this Thursday/Friday. Therefore I find no fault here as parts issues are outside their control (more so because I scheduled this appointment on Saturday).
Regarding the brakes, shortly after taking off my tires Wes noted something important and had me come look, comparing the replacement brake pads with the existing ones. He advised that my rear brakes were easily at 50% life not the 30% or less that my oil guys claimed! So I asked him to check the front pads please in case they had meant that THOSE were what were in need of replacement. He put things back, checked the front, and then called me again. Handed back the keys and advised my front pads were in better shape than the rear!
His honesty was refreshing & appreciated, his demeanor was professional, and the service as a result was exactly what I want from any service, auto or otherwise. He'll be back on Friday once my replacement mirror has arrived. I look forward to working with him again and I will likely continue to use YourMechanic and recommend it to friends who do not already have a preferred mechanic.