by Har from Columbia, MD 21044
Phil came to check on the problem created by Andrew. He was courteous and tried to explain things properly. He seems like a competent person, who knows what he is doing and spent the time needed to inspect the problem. Did not get any work done from him, just inspection, so cannot comment on how good he is. Taking one star off for indicating that replacing the cabin air filter was complicated, when all that was needed was to press the hatch and insert the filter.