More than 30 years experience in the automotive repair industry and customer service, I specialize in diagnosing complex automobile performance and electrical concerns. Under my personal Limited Liability Corporation, I offer client-based solutions and services providing in-depth customer complaint resolution for complex automotive concerns by diagnosing intricate vehicle performance concerns to increase my client's customer satisfaction.
Jerome set the bar high w/his open & honest communications. Even before his onsite visit he reached out and provided me recommendations on the services I requested. I had requested one service that required an alignment lift so he recommended that I wait until the vehicle was in a shop. That honesty goes a long way and proves he had my best interest in mind. When onsite he worked quickly and efficiently. Thanks for the excellent work!
Very knowledgeable and upfront. Very professional and efficient. Would love to work with him specifically again.
Silver Spring, MD
Professional, courteous, and detail-oriented. Impressed by knowledge and expertise.
Very professional and informative.
Very knowledgeable, strong expenation on problem and questions. I appreciate them sending him to assist and share his experience and knowledge.
Great experience of not paying for the towing back and forth to only realize the problem is still there. This option allows you to make decisions based on your funding and time to use the vehicle.
Very knowledgeable and Professional
Jerome was very professional & congenial! He answered all my questions competently and courteously! He was both polite and tolerant. I would appreciate it if Jerome would do all future work for me!
Jerome did a great job. Will used him again definitely.
Thoughtful diagnosis and good advice.
Took good pictures to really show what the issue was.
Jerome was very knowledgeable or what he was doing he did a excellent job or checking my brakes and flushing my brake system I will use him again differently and recommend him.
There always hesitation and caution when trying something new. This definitely was the right way to go and my service tech Jerome was great. The level of professionalism, knowledge, and his personable nature was the best I’ve seen in a long time. I really loved his willingness to educate me as well without being bothered that I was watching from time to time while he worked.
Mr. Joachim was very knowledgeable and was able to translate the presenting problem in a way that I clearly understood it. I appreciate his patience and attention to detail. I asked several questions, and he did not seem to become bothered or irritated by my persistence. I would intend to use him for all future needs and plan to recommend him to all my family, friends, and colleagues.
Ellicott City, MD
Thank you for your help with my Dodge Neon.
Jerome is an excellent mechanic and he is very knowledgeable. He answered my questions very thoroughly. There was an accident on the highway and he informed me that he had to take a detour but would arrive soon. Jerome was very patient and kind. I would definitely use him again.
Great mechanic!!!!! Recommend his services to anyone looking for repairs, part replacement or inspection.
Although Jerome was professional he didn't introduce himself when he arrived nor did he apologize for arriving after his scheduled appointment time
Ricardo was very professional and did very good job with my car.
he is very professional and knowledgeable
Great I would recommend you to my family and friends
Ricardo, the field mechanic was knowledgeable, competent and friendly. I will definitely refer Ricardo for anyone in need of a mobile technician.
I would call Jerome the ultimate professional! He went to work immediately and exhausted all possible causes of the problem. He spoke very intelligently in giving me explanations when questioned. I would definitely rely on Jerome for any future requirements.
Jerome showed up on time and was very professional. He did a full vehicle inspection and completed the job in a timely matter. Will definitely recommend to my friends and co-workers. YourMechanic is so much more convenient than taking my car to the dealer.