Richard is very professional and punctual! He was able to fully assess my vehicle and translate otherwise mechanic jargon in everyday language that I completely understood. The detailed assessment and feedback included, pictures of my vehicles' problem parts and Richard's voice assessment of my vehicle--all sent to my email! The affordability factor is a plus especially compared to going to a shop! Just to think, my vehicle was able to be serviced at my home by a certified mechanic that did not nickel-and-dime me..such a breath of fresh air. Make no mistakes, you will be 100 percent satisfied with Richard's outstanding service.