by Elliott from Douglasville, GA 30134
first mechanic your mechanic sent out didn't complete the job, and in fact left the right wheel in such a manor that it would have come off. after going back and forth with your mechanic, they demonstrated proper customer service by sending out james the next day, him agreeing to take on another job even though he was already scheduled. he came fully prepared to undo/redo/properly repair, quickly, efficiently, professionally. as a contractor myself, i fully understand the concept of proper customer service-- the guy nailed it!!!