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James was very thorough, knowledgeable, and very nice. I highly recommend James for anyone needing service and will be booking James for all of my vehicle needs in the future!
Manual did an outstanding job replacing the fuel pump on my F-150. He was straight to the task, efficient, and extremely knowledgeable.
Manuel was outstanding. I had to move my appointment back 30 minutes and he handled it with no issues. I had him come out and check a pre-purchase Ford plugin hybrid and he was so detailed and checked everything on the car then went over every minor little issue with the car and told me what was the most important etc. Class act guy and would hire him in aa second to handle any future repairs on the car.
The engine on my aerostar van was heaving and shaking and refused to stay running. I told Carlos that this was a new problem that in the span of 1 day the car had gone from running fine to this abysmal coughing. I said, "If you have any questions for me I'll be in the house. Ring the bell If you need me." In the time it took me to walk up the steps and open the door Carlos had my car repaired! Awesome job!
Carlos R. was incredible, everything that I have come to expect of the YourMechanic technicians. I was cancelled on 3 times this week by another tech, forced to rent a car and take unexpected costly Uber trips, had to take off 4 hours of work to be there on time for the previous appointments (was cancelled on last minute anyways), damaged integrity/trust with a project team at work and had to push a big deadline back, had a horrible experience (ongoing unfortunately) with communication from a service manager after 6 attempts to just get a chance to talk to someone (not even a call, but I get an email at 11PM with info I already had the night before my 7AM appointment??), and to top it off all of that happening BEFORE SOMEONE EVEN LOOKED AT MY VEHICLE a week later. Needless to say, my service ended up costing me well over 100% of what I willingly paid today for the quality work.. not exactly what they advertise at YourMechanic (professional, convenient, fair priced, timly, hassle free, honest). Carlos R. made a huge impact on me today and likely the only reason I'd even consider coming back, and likely for now he's all I'd even consider going to. Professional, communicative, skilled, quick, and an all around great guy. I sincerely hope that YourMechanic can right some wrongs from this week, but they're doing one thing very right and that's having Carlos R. Thank you sir for giving me a little hope when I can't even get a chance to talk to someone on the phone. You're doing everything right!
came before appt which was great. good job. Yourmechanics rocks
Was prompt and quick. There was a mix up and he was given the wrong oil filter so he ran and picked up another to finish the service.
Michael was fast, professional and is always a pleasure to do business with. I highly recommend him and look forward to doing business in the future.
Mike went above and beyond to get the job done.
Reginald arrived early and was very thorough. He was knowledgeable and professional. I appreciate him communicating with me about each important detail prior to making the repairs. I would recommend him to my family and friends.
Reginald is very professional. He greeted me with his name and his profession. He explained to me the reason he’s here and told me what the other mechanic did wrong. Now I’m waiting for my alignment to be paid for since the other mechanic messed it up.
Real professional and goes thru everything that you should do to keep your car in great shape I would definitely recommend him to anyone
Eduardo was late to the appointment, however without comment, he went out of his way to make up for it by cleaning my car inside and out!