by Erica from Alexandria, VA 22314
The MECHANIC definitely did HIS job, but whoever is handling the PHONES and appointments needs to IMRPOVE. I booked my appointment a week in advance and was only told 18 hours before the appointment that the mechanic was "double booked". Makes NO sense since I booked on the web and the calendar showed me that was an available slot. I got a call requesting I reschedule...the WAIT times on the phobe ARE Ridiculous no MATTER WHAT time you call. The dim-wit that finally answered the phone had NO clue how my appointment got 'double booked'. When Emmett arrived, he explained that all his appointments were cancelled because he was out SICK that day: so what's with the LIES from the call center saying he was 'double booked' when he was out sick?? Asking for a QUOTE was even messy: I did NOT get a response to my quote request back until AFTER about 72 hours and only after I emailed and asked "Where's my quote". Then some dude sent me a quote for the wrong make/model. Good concept, but this places, ASIDE from the mechanic seemed REALLY disorganized.