Skip the auto shop - Our mechanics make house calls

Q: Problems after thermostat, digital cluster & cooling pump replacements

asked by on

My car had the thermostat, cooling pump, and digital cluster replaced. The dealership told me, on that same day, that the new cluster was defective due to the fuel gauge wouldn’t function properly. They replaced it a few days later. Then the cluster was replaced ‘again’ when the speedometer needle was stuck and stayed below the zero mark. After picking up my car I had driven less than a mile and the digital cluster faded to a blank screen. Immediately I went back to the shop and was told they would have to order another cluster and would call me, which they did a few days later. Now… the digital cluster won't make any warning sounds. When manually pressing on the button to test it, it shows a service visit was coming up and had the symbol to check the oil level and water pump. I was told by the tech that this is normal thing to see. That statement contradicts the car manual. I read where an authorized dealer in another state replaced the thermostat and cooling pump for a problem like this. I went back to the dealer explaining the no-alarm failure in the cluster and… Now the car has a slight jerk forward when I press the brake pedal. Strangely, the report reads: “ car ran rough, the panel lights were flashing and the car sat for a long period of time.” It also said that the transmission needed replacement and the cluster was fine. The tech told me that the car was in good shape, no alarm except for the transmission and it wasn't bad. But after getting home, the paperwork/inspection report showed that every component needed further attention. I phoned and the service advisor agreed that the technician must have made a mistake. What is your advice to get my car working properly?

A: It appears you may have a few different iss...

It appears you may have a few different issues going on. It seems unlikely that more than one cluster would fail. The most likely cause is a shorted wiring or open circuit causing the clusters to fail. If the car is running roughly, there are a few potential causes, such as the spark plugs, battery, alternator, vacuum leak, or fuel pump. You may want to take this back in to have it looked at by the dealer. If you would like an independent mechanic to give this look, a certified professional from YourMechanic can come to your home or office to diagnose why your vehicle is running rough.

Was this answer helpful?

Need advice from certified mechanic? Get help now!

Over 1000 mechanics are ready to answer your question.
The statements expressed above are only for informational purposes and should be independently verified. Please see our terms of service for more details

Ask a Mechanic
(100% Free)

Have a car question? Get free advice from our top-rated mechanics.

Ask A Mechanic
Over 10,000 questions answered!

Get an instant quote for your car

Our certified mechanics come to you ・Backed by 12-month, 12,000-mile guarantee・Save up to 30%

Get a quote

What others are asking

Q: Car Overheating

If your coolant level was really low and you added coolant you could have air trapped in the system that creates a block to normal circulation. There are little weep holes set high in the coolant "piping" that allow you...

Q: The engine light came on

Hi, thanks for writing in. The hard start may happen after refueling due to a problem with the purge control valve leaking when it should be closed. If the code is for an emission leak detected then this valve that...

Q: Flashing lighting bolt and traction light on, truck will not go over 2000rpm

The lightning bolt light in the Dodge Durango is related to the throttle body. The throttle body is what is responsible for delivery of fuel to your car's engine. This can come on for a couple of different reasons. Commonly,...

Related articles

How Long Does a Distributor O Ring Last?
The distributor is part of the ignition system in your vehicle and its purpose is to route high voltage from the ignition coil to the spark plug. The spark plug then...
How Long Does a Heater Control Valve Last?
Keeping the right amount of coolant in a car is essential in keeping the engine at the right temperature. Failing to have the right amount of coolant or even bad elements...
P0052 OBD-II Trouble Code: HO2S Heater Control Circuit High (Bank 2 Sensor 1)
P0052 code definition HO2S Heater Control Circuit High (Bank 2 Sensor 1) What the P0052 code means This code is seen when the Engine Control Module (ECM) tries to control the...