My car stalled (which it has done before) on the highway ...
Responses
A. Penland
400 days ago
Welcome to Just Answer. My name is\*\*\*\*\* am a manufacturer trained Ford Senior Master Technician with 30 years of hands on experience. I am here to help. I'm sorry to hear you are having trouble with your vehicle today. The system will offer you a phone call. Feel free to accept or decline this service. It does not come directly from me. I personally cannot provide phone assistance on this website as I only do on line chat. I am usually on line in the evenings after 6:30 PM CST after I get off of work. Please give me a few moments to go over your concerns.
First and foremost let me give you a little information on how this platform works. It is a strict one question one answer service. You ask one question and I will get as many details as I can from you. The reason for this is so I can provide you as accurate an answer as possible. Once I have submitted your answer please feel free to let me know if any clarification is needed about the answer to your question!
Would you mind sending me your VIN and as many details as you can about the problem? This will allow me to give you the most accurate information possible based on your specific vehicle. Please know this is not an auto response message system. I am a full time Ford automotive technician, I review cases as they come in. If you do not receive a prompt response, this means I have stepped away momentarily or are working on your case as well as many others. Please be patient and I will be with you after your reply!
You will need to check the fuel pump relay and the fuel pump inertia switch for power.
The best way to do this is to turn the key to on and check for power into and out of the fuel pump inertia switch. If not power to the inertia switch, then check fuse 16 in the engine bay fuse box, it the fuse is good, then replace the fuel pump relay in the engine bay fuse box.
Customer
400 days ago
We checked both the fuse in the car interior as well as the one in the engine compartment and both were good. The VIN number is \*\*\*\*\*
A. Penland
400 days ago
Did you check for power at the fuel pump inertia switch in the trunk?
Customer
400 days ago
That fixed it. Thank you so much!!!
A. Penland
400 days ago
Your very welcome.
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