by Courtney from Orlando, FL 32821
You truly want John to be "Your Mechanic". I'm an intern for the Disney College Program and am away from home, so when my window became stuck and wouldn't go up I started panicking. I was hesitant at first when I was shown Your Mechanic's website, but it turned out to be a great decision.
First, the website gives you an incredible play-by-play of what's happening throughout the duration of booking and completing your appointment. Secondly, not only do they give you updates on your appointment, but for someone who doesn't know much about cars I appreciated the fact that they provide you with detail on what it is your car is having an issue with and its relation to your car as a whole.
John was the best mechanic I could have hoped for. He was on time and got straight to work on my car. He was both friendly and proffesional as he examined my window and explained in detail what the problem was. He took his time to explain anything I had a question about which I greatly appreciated. Not only that but once he finished up with my original service he then gave me some maintenance suggestions about my car.
Usually when this happens I get the feeling that the mechanic is trying to upsell me to get more work done - this was NOT the case with John. He explained the things that should be of higher priority and why they were so important while also telling me about some additional things that should get done but why they can stand to wait a little longer. He took his time and was very patient with me throughout the entire process and I couldn't be more grateful.
Overall, I was nervous about giving Your Mechanic a chance but John completely squashed that nervousness as soon as he got here. His work was professional and his demeanor was incredibly friendly and courteous. I will definitely be requesting him WHEN I book my next appointment and will be referring him to anyone I meet.
Thank you again, John, for your excellent service!