by Peter from Chicago, IL 60618
Jay arrived on time and called before to let me know when he'd arrive. Very knowledgeable and friendly. He put in great effort to diagnose and resolve my issues. He pushed my car out of the garage to be able to charge my battery. When he had charged the battery enough and the engine still wouldn't turn over, he diagnosed very quickly that it was a starter issue. He also resolved my issue about whether the alternator was the cause. He put me at ease explaining the starter drains batteries and therefore, the alternator and battery could both be okay. He explained what I needed to do clearly. When I got the car to an auto shop this morning, Jay's diagnosis was right on -- a starter issue. Very trustworthy, professional, highly knowledgeable and hard-working.