by Brandi from Clinton, MD 20735
Simon called and notified me he was going to be late 5 minutes after my actual appointment time. He got here about a hour later, but was not able to help because he explained “what’s wrong with the bmw needs to be diagnosed specifically by bmw” and his “company doesn’t fix my car’s problem”. Ultimately, I was charged $99 just for him showing up. First, Customer service shouldn’t have matched him as my mechanic if he doesn’t work in bmws. Next, I paid $99 for a mechanic that arrived a hour late and couldn’t even work on my car!