by Ammon from Beaverton, OR 97005
Andrew arrived early, and got right to work. He knew the likely problem from my 10 second description, checked the vehicle diagnostics, and verified the diagnostics by swapping some parts and doing a quick test drive. He even showed me the OBD2 scanner output. The vehicle has over 151k miles, and Androw could easily have tried to upsell me on replacing all of the ignition coils, rather than just the faulty one, purely based on the vehicle's age -- but he didn't. He just replaced the one necessary, topped up fluids, mentioned it was time for an oil change and new tires in the back, and that was it. Everything was fixed inside of an hour, while working in the rain.